Capital One Financial Corporation

Sr. Manager, Relationship Management - Discover Payment Network

Capital One Financial Corporation$184K — $210K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in Business Development, Sales, Strategy, Payments, Relationship Management or Marketing.
  • 8+ years of technical expertise in areas like mobile payments, payment technology, and IoT.

Responsibilities

  • Identify leads, develop proposals, respond to RFPs, and negotiate agreements to maximize network growth.
  • Maintain strategic relationships with decision-makers at external accounts and manage risk issues.
  • Explore and manage a portfolio of clients to enhance acceptance and volume growth.
  • Conduct market analysis to advise on emerging opportunities and trends to improve Discover's position.
  • Drive internal processes related to account management and compliance while enhancing contract negotiations.
  • Collaborate to identify business opportunities within accounts and enhance client experiences.
  • Advise network participants on new products and initiatives to strengthen market position.

Benefits

  • Performance-based incentive compensation opportunities.
  • Use of AI in recruitment processes to enhance candidate experience.
Full Job Description
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Sr. Manager, Relationship Management - Discover Payment Network

Your Responsibilities

  • Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximize network growth. Identifies and creates business case to establish new development activities with internal (Risk, AML, etc...) and external industry partners.

  • Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant. Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.

  • Explores new partnership opportunities and manages a portfolio of clients to retain, grow and drive existing and new business by exploring acceptance and volume growth.

  • Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position.

  • Drives internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.

  • Performs market analyses and business development activities to increase network transaction volume and revenue generation.

  • Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve client experience.

  • Advise network participant of new product, marketing or operational initiatives and act as primarily liason into Discover to ensure improved market position for DFS.

  • Address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices.

  • Travel up to 50% of the time.

Basic Qualifications

  • 8+ years of experience in Business Development, Sales, Strategy, Payments, Relationship Management or Marketing

  • 8+ years of technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners

Preferred Qualifications

  • Bachelor's degree in Business Administration and Management, Finance, or Marketing

  • 8+ years of experience in Business Development in Fintech, Credit, Debit, Prepaid, and/or Commercial Payments

This posting is for an existing vacancy.

The expected annual salary range for this position is $184,000 to $210,000. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

About Capital One Financial Corporation

Chevy Chase Bank is the greater Washington region's largest locally-owned banking institution providing a complete array of financial products and services to consumers and businesses in Maryland, Virginia, and the District of Columbia. The Bank, which is headquartered in Bethesda, Maryland, has approximately 250 branches and over 1,000 ATMs, more than anyone else in the greater Washington market. Chevy Chase Bank currently has over $16 billion in assets and services over 1 million customers. For more information about Chevy Chase Bank, please visit chevychasebank.com.

Capital One Financial Corporation Careers

Join the vibrant team at Capital One Financial Corporation, a leader in the financial services industry, where innovation meets purpose-driven leadership. As one of the most forward-thinking companies in banking, Capital One is the perfect place to jumpstart or advance your career with a myriad of job opportunities in various fields.

Work You’ll Do

At Capital One, we are committed to excellence and setting our team members up for success. By joining our dynamic team, you will engage in meaningful work that makes a real difference. From developing cutting-edge technology to crafting personalized financial solutions, every position at Capital One is geared towards redefining the future of banking.

Innovate and Lead

Capital One is not just a company; it's a hub of innovation and leadership. We empower our professionals to lead with their ideas and see them come to life. Our culture thrives on diversity and the unique perspectives each team member brings. Here, your skills in networking, problem-solving, and leadership will not only be valued but also nurtured through professional development and diversity training.

Grow Your Career

Capital One is deeply invested in the growth and development of its employees. With robust training programs, mentorship, and resources for professional enhancement, we ensure that your career trajectory aligns with your personal and professional goals. Whether it’s rising through the ranks or switching tracks via internal job opportunities, your growth is our priority.

Internship and Employment Opportunities

For those starting their journey, Capital One offers enriching internship programs that provide a glimpse into the culture and work ethic that drives our success. Interns gain hands-on experience, valuable insights, and the opportunity to network with leaders across the company. For seasoned professionals, we offer positions that challenge your expertise while encouraging balance and innovation.

Benefits and Culture

Choosing to work at Capital One means opting for a lifestyle where your well-being is prioritized. Our benefits package is designed to support you both at work and in your personal life, encompassing health, finance, and family. The inclusive culture at Capital One ensures that everyone, regardless of background, has the opportunity to thrive.

Join Our Team

Explore the various career paths available at Capital One and discover how your skills and passions can align with our mission. We are continuously hiring across multiple disciplines, eager to welcome curious, creative, and driven individuals to our team.

Stay Connected

Keep up to date with the latest in career opportunities and company news by joining our network. Tailor your job alerts to match your career preferences and get insider tips that can transform your application process, from crafting your resume to acing your interview.

Search Capital One Jobs

Ready to take the next step in your career? Search open positions that match your skills and interests. At Capital One, your next job opportunity could be the gateway to a fulfilling and prosperous career.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Capital One Financial Corporation is not just a company—it's a place where you can make an impact. Discover the opportunities waiting for you in a career at Capital One. Join us and shape the future of banking with your vision, skills, and enthusiasm.
Learn more about Capital One Financial Corporation
Size
51,500 employees
Market Cap
$34.1 billion
Industry
Net Income
$2.7 billion
Founded
1994
5 Year Trend
+2.4%
NASDAQ

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