OverviewThe Senior Manager of Regional Operations will have a designated region to oversee. The senior manager will provide management and leadership for the operations department including installation, project management, and service within the designated region.
Responsibilities - Assure customers are handled in a timely and professional manner and overall customer satisfaction goals are achieved or exceeded.
- Oversee and/or review schedule for all installations.
- Support sales team or project management team in the system design and in developing a scope of work intended to meet customer requirements and/or expectations.
- Ensure installation and service quality standards.
- Ensure project profitability and job cost review of install jobs.
- Recruit, hire, and train installation and service personnel.
- Oversee day-to-day activities of installation and service personnel.
- Work with the Company Fleet Manager to ensure that company-owned vehicles are meeting maintenance requirements to ensure the longevity and appearance of the company fleet.
- Administer and follow Company safety policies as stated in the Company Safety Manual.
- Conduct regular safety meetings to ensure safety awareness in all tasks performed by install and service personnel.
- Oversee technical training and certification programs.
- Other duties as assigned.
Qualifications - High School Diploma required; college degree preferred
- NICET Certification Level 1 and 2 required preferred
- Minimum 3-5 years technical install or service experience
- Minimum 2 years supervisory experience
- Knowledge of installation practices and standards
- Strong management and leadership skills
- Excellent written and communication skills
- Proficient in Microsoft Suite
- Maintain industry certification(s) as required
