Sr Manager - Digital Operations

Job Description Summary
The Sr Manager – Digital Operations (DTSL) role is required to lead the digital technology agenda for the site and ensure stable, secure, and effective operations that directly support safety, quality, delivery, and cost outcomes. The role is responsible for coordinating and prioritizing digital initiatives, managing risk (e.g., system outages, cybersecurity, and data integrity), and driving continuous improvement. In addition, provide the site with consistent people leadership for its DT team, managing talent development and succession planning, and be the primary point of contact connecting site leadership, central DT, and cross-functional partners.

Job Description

Roles and Responsibilities:

Work independently, at the same time collaborating with all other roles within the team to ensure project meets organizational standards and customer needs.
In this role, you will:

• Manage Day to Day DT Operations for West Jefferson, NC Location
• Interact with internal and/or external customers and product managers to understand customer needs and timelines
• Collaborate with development and operations teams. Support them with scope considerations and project requirements
• Demonstrate increasing understanding of project management
• Demonstrate superior knowledge of software development life cycles to collaborate with Build and Release teams
• Ensure that releases meet quality standards and functional requirements
• Work with fellow team members and provide subject matter expertise to diagnose bugs and formulate solutions during testing cycles as well as during and after the project is deployed in production
• Show increasing understanding of the technology stack and its impact on the final product
• Demonstrate awareness of industry trends and domain expertise
• Demonstrate ability to influence customers and project managers through persuasion and influencing

Minimum Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience

• Minimum 5 years of professional experience in Digital Technology Operations

• Note: Military experience is equivalent to professional experience

 Eligibility Requirement:

• Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

• Collaborate with business and functional partners and technology leadership in specifying requirements
• Drive technology discussion and strategy in line with business needs
• Define execution plan and approach based on project scope, expected timeline and available budget/resources
• Facilitate convergence of functional and technical knowledge and build project teams
• Manage external vendors as required
• Ensure pre-defined project management processes and practices are followed.

• Drive simplification and improvement as necessary
• Support execution team with resolution of roadblocks and interdependencies.

• Partner with technical and functional teams external to the project to ensure their tasks are completed as required
• Manage project risks, scope changes and other non-standard events throughout the life of the project
• Manage stakeholder communication and progress reporting
• Ensure quality of deliverables is verified and matching stakeholder expectations
• Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected
• Evangelizes how our technology solves customer problems from a technology and business perspective
• Experience in customer engagement to facilitate requirements
• Has the ability to break down problems and estimate time for development tasks
• Has the ability to make basic technology choices based on experience
• Has initiative to stay current on technology trends
• Demonstrates the initiative to explore alternate technology and approaches to solving problems
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Has the ability to analyze impact of technology choices
• Proactively identifies and removes project obstacles or barriers on behalf of the team
• Shares knowledge, power, and credit, establishing trust, credibility, and goodwill
• Able to work well with global teams, including time-zone flexibility
• Ability to take ownership of tasks
• Ensures understanding of issues and presents clear rationale
• Continuously measures deliverables of self and team against scheduled commitments
• Strong oral and written communication skills
• Strong interpersonal skills
• Effective team building and problem-solving abilities

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information