5+ years of experience in hospitality or office management roles.
Strong knowledge of office technology and Microsoft Office products.
Exceptional communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
Commitment to maintaining confidentiality and ethical standards.
Responsibilities
Provide exceptional customer support with a focus on hospitality.
Manage reception duties and greet visitors warmly.
Maintain cleanliness and organization of office spaces.
Oversee inventory and ordering of office supplies.
Coordinate logistics for meetings and events, from planning to execution.
Benefits
Medical, Dental, and Vision insurance.
Life and Disability Insurance.
Retirement Plan options.
Paid Time Off and Holiday Time Off.
Health and Wellness Programs and Employee Assistance Program.
Full Job Description
Salary: $80000 - $83500
Other Forms of Compensation:
Job Summary
The Senior Hospitality Specialist supports all aspects of office operations while maintaining a welcoming and professional atmosphere for all clients, executives, and staff members. This role will include a variety of responsibilities throughout the office workspaces, conference rooms, kitchen/break areas, and reception.
Job Responsibilities
Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local workplace standards.
Manage the reception desk and greet employees and visitors with a smile while maintaining eye contact through the entire interaction.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
Ensure the cleanliness of all office spaces, including reception area, open work areas, conference rooms, lobby, and kitchen.
Responsible for the restocking, inventory, and ordering of office and kitchen supplies.
Anticipate project needs, prioritize work, meet deadlines without supervision, and ability to work evenings.
Oversee conference reservations, cancellations, and waitlist requests through the client's reservation software.
Serve as point of contact for onsite meeting and events. Support all logistics from ideation to post event feedback call.
Ordering and set-up/tear down of catering from external vendors.
Work closely with other departments to ensure high quality experience for all guests.
Maintain a strong awareness of business activity and communicate all updates with your team members.
May serve as point of contact for external vendors, service providers, and building management.
Ensure all Life/Safety compliance is met and tracked for employees/visitors.
Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags.
Update and maintain physical and digital signage throughout office.
Handling of mail and packages, communicating to recipients when items arrive.
Provide first-line support for basic office technology.
Assist in making day of space reservations using an online tool.
General operational and administrative support and other duties as assigned.
Key Competencies
A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
The ability to work under pressure and prioritize tasks while interacting with clients and visitors in an open environment.
Excellent listening and communication skills.
Advanced computer skills and knowledge of office technology / equipment, including Microsoft Office products.
Ability to work independently and take initiative while effectively managing priorities and responsibilities.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Flik Hospitality are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
