Full Job Description
GENERAL SUMMARY OF DUTIES: Provide support for a Regional Manager's (RM) portfolio by providing reports, monitoring community information, providing inspections for vacant apartments, and providing information to assist with the budget preparation. A broad knowledge of the community operations and policies is required.
SUPERVISION RECEIVED: Reports to an Area Director (AD)
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS:
District Coordinator (Level 1):
1. Work in collaboration with the Regional Manager and Community Directors to maximize each community's strengths and resources, including rent growth, leasing efforts, occupancy, and resident retention.
2. Provide competitive market research, analysis, and recommendations on revenue management to ensure highest level of occupancy and renewals.
3. Research pricing decisions produced by the revenue management system and make necessary adjustments for the district.
4. Compile and evaluate data to project future strategy and develop successful market strategies to achieve budged/target occupancy.
5. Assist in the preparation of the annual operating and capital budgets for the communities within the assigned district.
6. Review the districts monthly financials to ensure accuracy.
7. Review and submit property commissions to the RM for all district communities.
8. Complete monthly reporting for the JV communities within the district.
9. Monitor weekly training reports sent by Corporate and ensure all associates within the district have completed the required courses.
10. Answer resident inquiries and concerns as needed and provide superior customer service to internal and external customers as needed.
11. Complete quarterly file audits as required by corporate for all communities within the district.
12. Perform other duties as assigned or as necessary.
Senior District Coordinator (Level 2):
Perform the functions of Level 1 with greater leadership responsibilities, including providing exemplary support to Area Leadership. Provide expertise requiring further skilled analyses, Data driven insights and trending, to be used to advise and develop strategies for operational improvements. Develop strong understanding of business models, objectives, issues, and challenges by interacting and collaborating with stakeholders.
13. Create and produce various reports and analyses that communicate key issues, trends, activities, and results of sales initiatives, and makes recommendations to management for improvement.
14. Partner with corporate marketing team to ensure continuity of marketing initiatives as applicable.
15. Periodically conduct site tours to assess signage needs/refresh within communities.
16. Evaluate impact of all technology enhancements related to onsite operation and sales.
17. Periodically conduct site visits to ensure field is up to speed and compile friction points.
18. Periodically conduct tours to identify what is working and not working with the sales process. Identify and glad any technology related issues and escalate accordingly.
19. Serve as point person for planning/coordination of all investor tours, board tours, executive visits, etc.
20. Mentor and assist with the training of other District Coordinators, if applicable.
21. Perform other duties as assigned or as necessary.
EDUCATION AND EXPERIENCE:
Level 1:
1. Bachelor's Degree in Business, related field, or equivalent combination of education and experience required.
2. Minimum of two years' experience in residential properties, property management, rental operations or related business operations is required.
3. Minimum of three years' related experience with reports and statistics.
4. OneSite software experience is preferred.
5. Must have and maintain a valid driver's license unless otherwise noted.
Level 2:
6. Bachelor's Degree in Business, related field, or equivalent combination of education and experience required.
7. Minimum of four to six years' experience in residential properties, property management, rental operations or related business operations is required.
8. Minimum of five years' related experience with reports and statistics.
9. Minimum two years' experience in real estate position, preferably REIT experience.
10. OneSite software experience is preferred.
11. Must have and maintain a valid driver's license unless otherwise noted.
Salary Range: $110,000-$120,000/yr.
