Advanced Micro Devices, Inc

Sr. Customer Operations Account Manager

Advanced Micro Devices, Inc • $110K — $130K *
San Jose, CA 95123In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in customer operations management
  • Strong supply chain knowledge with distribution experience
  • Proven track record of managing large, strategic customer accounts
  • Exceptional relationship-building skills at multiple organizational levels
  • Strong problem-solving and analytical capabilities
  • Proficiency in Excel, PowerPoint, and Power BI
  • Bachelor's degree or equivalent industry experience

Responsibilities

  • Serve as the primary operations partner for major technology customers
  • Build trusted relationships with customer and AMD stakeholders
  • Review customer backlogs and collaborate with various teams to resolve issues
  • Manage business through the product lifecycle, including NPI and EOL phases
  • Analyze demand and supply metrics to optimize inventory management
  • Anticipate and address complex operational challenges for customers
  • Lead projects aimed at enhancing processes and supporting strategic goals

Benefits

  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with company match
  • Generous paid time off and holiday schedule
  • Professional development and training opportunities
  • Employee stock purchase program
Full Job Description
THE ROLE

The Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. They build trusted relationships across operational and leadership levels within both the customer's and AMD's organizations. This role requires a deep understanding of each customer's business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership.

KEY RESPONSIBILITIES
  • Serve as the primary operations partner for a select portfolio of large, strategic technology customers
  • Build trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels
  • Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues
  • Manage business across the product lifecycle, including NPI and EOL
  • Manage inventory and DOI to minimize inventory costs
  • Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels
  • Anticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues
  • Strengthen customer partnerships to support business continuity and long-term growth
  • Lead key projects, improve processes, advise business partners, and support organizational strategy
  • Drive operational excellence and the implementation of new processes
  • Lead quarterly business reviews and operational meetings with customers
  • Collaborate across teams to share best practices, manage cross-functional dependencies, and remove obstacles


PREFERRED EXPERIENCE
  • Extensive industry-related experience with a demonstrated track record of success
  • Experience managing operations for large, complex, or strategic customer accounts
  • Proven ability to build trust and deepen relationships with customers at multiple levels
  • Strong communication, emotional intelligence, executive presence, and relationship-management skills
  • Strong supply chain knowledge, with distribution experience preferred
  • Understanding of business strategy with experience identifying and implementing process improvements
  • Strong problem-solving, analytical, and cross-functional management skills
  • Ability to manage uncertainty and resolve internal and external conflict
  • Strong executive writing, presentation, and verbal communication skills
  • Project management experience
  • Proficiency in Excel, PowerPoint, and Power BI


ACADEMIC CREDENTIALS:
  • Bachelor's degree and/or equivalent industry-related experience


LOCATION:
  • San Jose, CA


This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

About Advanced Micro Devices, Inc

Advanced Micro Devices, Inc. Careers

Join the innovative forefront of technology with a career at Advanced Micro Devices, Inc. (AMD), a leader in semiconductor development. As part of our global team, you will contribute to an organization renowned for its dedication to innovation, leadership, and diversity in the tech industry.

Work You’ll Do

At AMD, we offer job opportunities that push the boundaries of what is possible. Our team is composed of professionals who lead the way in microprocessor and graphics technology, driving industry standards and innovation. With AMD, you will be part of a culture that values growth and professional development, ensuring that every team member has the opportunity to excel.

Transform Your Career

AMD is not just about advancing technology, but also about advancing careers. Whether you are looking for an internship, a full-time position, or leadership roles, AMD provides the platform to propel your career to new heights. Our commitment to professional growth is matched by our dedication to diversity and inclusion, making AMD a place where everyone can thrive.

Innovative Work Environment

Join a team of over 12,000 dedicated professionals at the intersection of technology, industry expertise, and digital innovation. At AMD, you will work on groundbreaking projects that shape the future of computing and graphics. Our collaborative environment encourages networking and the sharing of ideas across teams and disciplines.

Career Development and Benefits

AMD is committed to the development of its employees. We offer robust training programs, including leadership development and diversity training, to ensure our team is equipped for both current challenges and future opportunities. Our benefits package is designed to support the well-being and financial security of our employees and their families.

Explore Job Opportunities

From engineering to marketing, AMD offers a range of career paths that cater to diverse skills and interests. Our hiring process is designed to be transparent and engaging, helping you to understand where you fit within our team and how you can contribute to our collective goals.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Explore the opportunities to join a company that’s committed to your career growth and to innovation in the technology sector.

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Interview and Resume Tips

Prepare for your future with AMD by accessing resources that help you craft your resume and excel in interviews. Our goal is to help you showcase your best professional self and align your skills with the needs of our dynamic team. At Advanced Micro Devices, Inc., we empower our employees to innovate, lead, and grow. Join us in driving the future of technology while building a rewarding and sustainable career.
Learn more about Advanced Micro Devices, Inc
Size
15,500 employees
Market Cap
$100.9 billion
Industry
Manufacturing & Automotive
Net Income
$2.4 billion
Founded
1969
5 Year Trend
+30.9%
Revenue
$9.7 billion
NASDAQ
AMD
* Ladders Estimates

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