What You'll Be DoingYou'll be joining CIBC's Capital Markets Technology group as a member of the Fixed Income Production Support team. As an Application Support Consultant, you'll bring extensive technical and operational expertise to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You'll Succeed- Problem Resolution: Identify and resolve high to critically complex production problems for support of applications. Make decisions and think critically when solving problems.
- Collaborate: Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio. Advise on and research all aspects of effective and efficient application or technical service delivery.
- Relationship Management: Establish and build healthy working relations with the line of business we support as well as other related teams; work with external vendors and various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance. Communicate effectively with others verbally, recognizing that its more than just language but tone and style. Influence others to impact decisions and behaviors internally and with external vendors.
- Monitoring: Monitor and analyze services to identify opportunities for improvement and recommend solutions.
Who You Are- You can demonstrate experience with: 3 - 5 years of supporting a Front Office Trading Application (Fixed Income Repo exposure preferred). Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs. Expertise navigating a Unix environment and reading basic scripts (Python/Shell), writing SQL queries for day to day troubleshooting and for creating ad-hoc reports as required. Have used and/or configured ITRS real-time monitoring tool. It's an asset if you having working knowledge of FIS Apex Repo trading system
- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You have a bachelor's degree in computer science, commerce or a related field
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
Expected End Date2028-07-31
Job LocationToronto-141 Bay, 12th Floor
Employment TypeRegular
Weekly Hours37.5
SkillsAd Hoc Reporting, Facilitation, Personal Initiative, Structured Query Language (SQL), Teamwork, UNIX Environment
