7-10 years of overall IT experience with 4+ years in Microsoft Azure.
Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
AZ-104 certification preferred; AZ-305 or other Azure certifications are a plus.
Experience in large enterprise/global support environments following ITIL/ITSM processes.
Strong hands-on expertise in Azure IaaS, PaaS, networking, identity, security, and governance.
Responsibilities
Design, deploy, configure, and support Azure IaaS and PaaS services.
Provide L3 technical support for complex Azure infrastructure and networking issues.
Manage core Azure services including VMs, Storage Accounts, and Azure SQL.
Configure and troubleshoot networking components like VNets and Load Balancers.
Implement infrastructure automation using Terraform and CI/CD pipelines.
Support cloud migrations, deployments, and operational maintenance.
Collaborate with cross-functional teams to ensure secure Azure solutions.
Benefits
Remote work flexibility.
Access to comprehensive training and development programs.
Opportunities for career advancement within a global organization.
Participation in a collaborative and innovative work environment.
Full Job Description
Job Description
We are looking for a Senior Azure Cloud Engineer with 7-10 years of overall IT experience and strong hands-on expertise in Azure infrastructure, networking, security, PaaS, automation, and cloud operations. The candidate should be capable of independently managing enterprise Azure environments, resolving complex L3 issues, implementing Infrastructure as Code, and supporting cloud deployments across multiple applications, environments, and regions.
Position: Azure Cloud Engineer
Location: US Remote
Base salary range: $120K - $140K USD
Total compensation includes base salary and annual target bonus
To learn more about what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Responsibilities
Design, deploy, configure, and support Azure IaaS and PaaS services in enterprise environments.
Provide L3 technical support for complex Azure infrastructure, networking, security, identity, and application connectivity issues.
Manage Azure VMs, VM Scale Sets, Storage Accounts, App Service, Azure SQL, Key Vault, AVD, and other core Azure services.
Manage Microsoft Entra ID, RBAC, Managed Identities, Service Principals, Key Vault, and access controls.
Implement infrastructure automation using Terraform, Bicep/ARM, PowerShell, and CI/CD pipelines.
Implement monitoring and troubleshooting using Azure Monitor, Log Analytics, Application Insights, alerts, diagnostic settings, and KQL.
Implement Azure governance and security controls using Azure Policy, tagging, resource locks, RBAC, compliance standards, and cost-management practices.
Support cloud migrations, deployments, patching, upgrades, backup/restore, high availability, disaster recovery, and operational maintenance.
Work with application, network, security, DevOps, and architecture teams to implement reliable and secure Azure solutions.
Handle incidents, problems, changes, and service requests through ServiceNow or similar ITSM platforms.
Contribute to technical documentation, SOPs, RCA preparation, operational improvements, and platform standardization.
Qualifications
Preferred Qualifications:
Bachelor's degree in computer science, Information Technology, Engineering, or equivalent.
AZ-104 certification preferred; AZ-305 or other relevant Azure certifications are an added advantage.
Experience working in a large enterprise/global support environment and following ITIL/ITSM processes is preferred.
Skills:
7-8 years of overall IT experience, including 4+ years of hands-on Microsoft Azure experience.
Bachelor's degree in computer science, Information Technology, Engineering, or equivalent.
AZ-104 certification preferred; AZ-305 or other relevant Azure certifications are an added advantage.
Experience working in a large enterprise/global support environment and following ITIL/ITSM processes is preferred.
Strong knowledge of Azure IaaS, PaaS, networking, identity, security, governance, and monitoring.
Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
Good scripting and automation experience with PowerShell and/or Azure CLI.
Strong understanding of TCP/IP, DNS, routing, firewalls, load balancing, private connectivity, and hybrid networking.
Experience with Azure DevOps, GitHub, Jenkins, or equivalent CI/CD platforms.
Good understanding of Azure Cloud Adoption Framework, landing zones, security best practices, and cost optimization.
Strong troubleshooting, analytical, communication, and stakeholder-management skills.
Soft Skills:
Strong troubleshooting and analytical skills
Excellent communication and documentation skills
Ability to work in 24/7 production support environments
Experience mentoring L1/L2 engineers
About EXL Service
EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
