EXL Service is an American multinational professional services company mainly involved in the operations management and analytics. EXL offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services. The company is headquartered in New York and has more than 31,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.
EXL was co-founded in 1999 by Vikram Talwar and Rohit Kapoor.
After formation in 1999, Vikram Talwar served as chief executive officer and vice-chairman. Currently, Rohit Kapoor is serving as the company's CEO and Vice-Chairman. Previously, Kapoor had held the position of president in the company.
In August 2001, Conseco acquired EXL and operated it as a wholly owned subsidiary. In 2002, Oak Hill Capital Partners and FTVentures acquired the company from Conseco. The company's stock started trading on the NASDAQ exchange on October 20, 2006 under the symbol EXLS.
Shortly before EXL's debut on NASDAQ, it started down the path of growth through acquisitions with the purchase of the peer company Inductis. This acquisition was aimed at diversifying the revenue stream for EXL; prior to acquisition, 90% of EXL's revenues were from business process outsourcing, while after, BPO accounted for 70% with the balance in research and analytics and advisory services.