6+ years in Procurement/Sourcing, ERP/P2P Systems or B2B SaaS customer management
Experience in leading global P2P or ERP implementations
Outstanding communication abilities
Exceptional attention to detail and proactivity
Collaboration experience with product and engineering teams
Ability to navigate pushback effectively while maintaining positive relationships
Comfort with software configuration, basic technical skills a plus
Responsibilities
Lead onboarding and configuration for new enterprise clients
Implement and build customers' processes from the ground up
Conduct training and Q&A sessions to empower customer independence
Manage projects for multiple customers simultaneously
Oversee project activities of solutions and technical consultants
Collaborate with product and engineering to prioritize customer requests
Strive to enhance customer satisfaction and accelerate onboarding processes
Benefits
Start-up equity
Health, vision, and dental coverage
Team building events and happy hours
Flexible PTO
Apple equipment and home office budget
401k plan
Full Job Description
You Will
Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer's processes from scratch
Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
Proactive project management across many customers, to manage requirements and tasks across onboardings
Delegate and oversee project-related activities to supporting solutions and technical consultants.
Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn't support, and set expectations with customers
Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
Continuously improve the post-sales processes to help our customers accelerate the time to value
Qualifications
6+ years' experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
Fantastic communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams
You're able to push back and still make people happy
Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Willing to do whatever it takes to make Zip and its customers happy.
The OTE compensation range for this role is $120,000 - 170,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.
Perks & Benefits
At Zip, we're committed to providing our employees with everything they need to do their best work.
Start-up equity
🦷 Health, vision & dental coverage
🚠 Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan
About Zip Co
Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
