Zip Co

Solutions Manager

Zip Co • $120K — $170K *
San Francisco, CA 94112In-Person
Enterprise Technology
5 - 7 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years in Procurement/Sourcing, ERP/P2P Systems or B2B SaaS customer management
  • Experience in leading global P2P or ERP implementations
  • Outstanding communication abilities
  • Exceptional attention to detail and proactivity
  • Collaboration experience with product and engineering teams
  • Ability to navigate pushback effectively while maintaining positive relationships
  • Comfort with software configuration, basic technical skills a plus

Responsibilities

  • Lead onboarding and configuration for new enterprise clients
  • Implement and build customers' processes from the ground up
  • Conduct training and Q&A sessions to empower customer independence
  • Manage projects for multiple customers simultaneously
  • Oversee project activities of solutions and technical consultants
  • Collaborate with product and engineering to prioritize customer requests
  • Strive to enhance customer satisfaction and accelerate onboarding processes

Benefits

  • Start-up equity
  • Health, vision, and dental coverage
  • Team building events and happy hours
  • Flexible PTO
  • Apple equipment and home office budget
  • 401k plan
Full Job Description
You Will
  • Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
  • Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer's processes from scratch
  • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
  • Proactive project management across many customers, to manage requirements and tasks across onboardings
  • Delegate and oversee project-related activities to supporting solutions and technical consultants.
  • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn't support, and set expectations with customers
  • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
  • Continuously improve the post-sales processes to help our customers accelerate the time to value
Qualifications
  • 6+ years' experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
  • Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
  • Fantastic communication skills
  • Extreme attention to detail and pride yourself in being incredibly proactive
  • Experience working with product and engineering teams
  • You're able to push back and still make people happy
  • Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
  • Willing to do whatever it takes to make Zip and its customers happy.

The OTE compensation range for this role is $120,000 - 170,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.
  • Start-up equity
  • 🦷 Health, vision & dental coverage
  • 🚠 Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan

About Zip Co

Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
Learn more about Zip Co
Industry
Finance & Insurance
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Zip Co

More Enterprise Technology Jobs

Find similar Solutions Manager jobs:

NationwideSan Francisco, CA