5+ years of experience in customer success or account management, preferably in tech or SaaS
Proven ability to onboard customers and drive product adoption
Strong technical skills to comprehend and teach complex product functionalities
Excellent communication and presentation skills, particularly to leadership
Creative problem-solver with a strategic mindset
Experience using customer support tools like Zapier and CRM automation is a plus
Responsibilities
Define customer success metrics and effectively onboard new clients
Cultivate strong relationships and proactively identify opportunities to enhance value
Provide feedback to product and engineering teams based on customer insights
Drive upsell opportunities and gather customer testimonials and case studies
Develop customer success playbooks and create supportive materials and workflows
Benefits
Collaborate with cross-functional teams including sales, product, design, and engineering
Join a startup environment with significant growth potential and impact
Be part of the early stages of building a customer success team
Work in a dynamic industry incorporating AI
Participate in shaping processes and systems for future customer success initiatives
Full Job Description
Position Overview
We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries.
Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.
To achieve this, you will:
Define success with customers and onboard them
Own relationships and be proactive in finding ways to create more value
Relay feedback to product & eng teams, collaborating with them to validate new launches
Push for upsells, testimonials, and case studies
Create CS playbooks, support materials, workflows
Desired Attributes
Kind, Humble, Relentless, Focused
Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it
Knowledge Seeker: Be able to learn product and industry applications quickly
Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)
Passion and work ethic: startups are not easy, this is not a cushy job at Google
Willing to do whatever it takes to win.
Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems
Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function
Benefits
Competitive salary: $110k-$130k OTE (Includes commission and performance-based bonuses)
Opportunity to collaborate with sales, product, design and engineering teams
Build a massive company with a world-class team
This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.
This is a full-time & in-person role in SF. We have a product that blows people's minds and a monster sales team in a massive industry eager to incorporate AI.
