3+ years in essential service industries like home services, healthcare, or automotive
Experience in private equity, investment banking, or consulting with focus on financial modeling and KPIs
Strong analytical skills, proficient in SQL and BI tools
Ability to manage high-pressure situations and align stakeholders effectively
Responsibilities
Own strategic accounts, ensuring high-value customer engagement from onboarding to renewal
Advocate for customer needs, aligning company direction with their priorities
Define and track ROI metrics, building dashboards to demonstrate business impact
Lead conversations with executives, managing escalations and setting clear expectations
Identify and develop new use cases, collaborating with cross-functional teams for advocacy expansion
Drive actionable results by overcoming obstacles and delivering value within tight deadlines
Benefits
Collaborative work environment focused on innovation
Opportunity to work directly with cutting-edge AI technology
In-office role fostering teamwork and relationship-building
Commitment to employee development with a focus on fulfillment and excellence
Full Job Description
What You'll Do:
Own strategic accounts: Serve as the single point of contact for our highest-value customers, from onboarding through renewal and expansion.
Be the voice of the customer: Deeply understand and advocate for the most pressing needs of our customers, ensuring this is a north star across the company.
Define & track ROI: Establish metrics-booked revenue, marketing revenue, ticket value lift-and build dashboards that prove Netic's impact quarter over quarter.
Navigate exec conversations: Lead QBRs, handle escalations, and reset expectations with clarity and authority-preventing churn before it appears.
Hunt new ideas: Spot new use-cases, craft business cases, and partner with engineering & sales to turn satisfied customers into multi-year, multi-product advocates.
Drive outcomes, not tickets: Coordinate engineering, data, and GTM resources to smash blockers and deliver measurable value on aggressive timelines.
What You'll Bring:
Services pedigree: 3+ years building, scaling, or investing in essential service businesses in industries like home services, healthcare, automotive.
Financial rigor: Background in PE, investment banking, consulting or industry roles that demanded financial modeling, KPI dissection, and board-level storytelling.
Analytical sharpness: Capable in SQL/BI tools; you translate data into executive-ready insights and ROI narratives.
Thrives under pressure: Proven track record managing high-stakes issues and aligning multiple stakeholders around action plans.
What brings us together is our commitment to:
Live to build
Run through walls and win
Obsess over customers in each line of code
Lose sleep over the "almost perfect"
Show internal locus of control
Prioritize finesse: refinement of first principles thinking, execution, and craftsmanship
