DescriptionLocation: United States (Remote)About the Role:We're looking for a Solutions Architect Team Leader to join our talented SA team. Solutions Architects at Pentera are the top product experts: the go-to point of contact between customers and every internal team. You'll design and deploy Pentera's platform in complex enterprise environments, lead technical deep-dives with security teams, and translate real-world attack trends into actionable remediation guidance. This is a role that sits at the intersection of offensive security, customer impact, and product influence.
Roles and Responsibilities:- Lead a team of professionals in intricate customer facing missions
- Create and organize new methodologies to improve our Solution Architect team in the Americas
- Become the leading local entity in technical customer management tasks
- Design deployment solutions for the Pentera platform in complex customer environments
- Lead technical deep-dive sessions with cybersecurity experts, guiding them through penetration testing procedures and remediation strategies
- Maintain in-depth knowledge of security trends, threats, and attack techniques to improve both customer outcomes and the Pentera platform
- Act as a product expert focused on customer education, driving adoption and identifying service expansion opportunities
- Resolve any user conflict or dissatisfaction with products or services to ensure continued customer loyalty
- Serve as the bridge between customers and internal teams (Product, R&D, Support), surfacing recurring issues and influencing platform improvements
- Build and maintain strong customer relationships, contributing directly to retention and growth
Requirements- 5+ years of hands-on penetration testing or red team operations experience, with a deep understanding of cybersecurity concepts
- At least 2 years of managerial experience of technical teams
- Scripting capabilities: Python, Bash, PowerShell, or similar
- Ability to communicate complex technical details to audiences with varying levels of expertise
- Proficient in troubleshooting, monitoring, and managing TCP/IP networks
- Strong problem-solving skills and creative, out-of-the-box thinking
- Self-sufficient, autodidact, team player with a collaborative attitude
- Willingness to travel periodically based on customer and business needs
Nice to Have:- CISSP, OSCP, or equivalent certifications
