5+ years in renewals management, customer success, or account management in cybersecurity
Strong negotiation and contract management skills
Excellent communication and relationship-building with C-level executives
Analytical mindset for data analysis and trend identification
Familiarity with CRM and renewals management tools like Salesforce
Proven collaborative experience across sales, customer success, and finance
Proactive problem-solving skills
Ability to manage multiple tasks simultaneously
Willingness to travel as needed
Responsibilities
Design, develop, and implement renewal processes and playbooks
Handle a high volume of renewals across multiple accounts
Manage renewal negotiations with channel partners and end users
Analyze renewal data to identify trends and opportunities
Provide regular reports on renewal metrics and forecasts
Collaborate with sales, customer success, finance, and product teams
Benefits
Remote work flexibility
Opportunity to work in a growing cybersecurity company
Collaborative team environment
Impactful role in customer satisfaction and retention
Access to professional development resources
Full Job Description
Description
Location: United States (Remote)
About the role:
We are looking for a driven, proactive, and talented individual to join our growing Customer Success organization as a Renewals Manager for the Americas and be a key player in developing and designing our customer renewal processes and playbooks.
Our Renewals Manager will play a critical role in ensuring customer satisfaction and retention by managing and driving the renewal process for our existing customers. You will report to the AVP of Customer Success, and work alongside amazing people who share a common goal in improving the cybersecurity resilience of our customers.
Roles and Responsibilities:
Design, develop, and implement efficient and effective renewal processes and playbooks tailored to Pentera's innovative approach
Handle a high volume of renewals, managing multiple accounts and priorities to meet quarterly and annual targets
Manage renewal negotiations with both channel partners and end users
Analyze renewal data to identify trends, risks, and opportunities for improvement
Provide regular reports on renewal metrics, performance, and forecasts to senior management
Work closely with the sales, customer success, finance, and product teams to ensure alignment and collaboration on renewal activities
Requirements
5+ years of experience in a renewals management, customer success, or account management role, within the cybersecurity industry
Strong negotiation and contract management skills
Excellent communication and relationship-building abilities, particularly with C-level executives
Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions
Familiarity with CRM and renewals management tools used in the industry, i.e Salesforce
Proven experience working collaboratively across departments, including sales, customer success, and finance
Proactive problem-solving skills
Ability to manage multiple tasks simultaneously
Willingness to travel as needed
About Pentera
Pentera is a cybersecurity company that provides automated penetration testing services. The company's platform simulates real-world attacks to identify vulnerabilities in an organization's network and applications. Pentera's goal is to help organizations improve their security posture and reduce the risk of cyber attacks. The company was founded in 2017 and is headquartered in New York, New York.
