Job Details Working Title: Solution Support Engineer Job Class: Information Technology Specialist 3 Agency: Minnesota IT Services - Job ID: 97524
- Location: St. Paul
- T elework Eligible: Yes #LI-Hybrid
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 10/07/2026
- Closing Date: 10/13/2026
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Department of Corrections (DOC)
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: Yes - up to 10%
- Salary Range: $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually
- Job Class Option: Systems Software
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
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As a Solution Support Engineer and the Department of Corrections (DOC), you will ensure the stability, integrity, and efficient operation of information systems and technologies across multiple agencies, including DOC, Clemency Review Commission (CRC), Cannabis Expungement Board (CEB), and Ombudsman for Corrections (OBFC). Your responsibilities will span supporting agency-wide applications such as building automation and paging systems, collaborating with MNIT partners and enterprise services, and applying communication, analytical, and problem-solving skills to maximize IT system investments. You will serve as the IT point of contact for assigned solutions, providing incident resolution, troubleshooting, and operational support, while maintaining solution documentation and ensuring compliance with MNIT policies. The role involves analyzing, designing, and developing systems to meet operational needs, minimize downtime, and uphold performance, security, and disaster recovery standards. You will coordinate with business stakeholders, vendors, and technical teams, deliver status reports, mentor colleagues, and participate in professional development and training. Additionally, you are expected to comply with information security and accessibility policies, maintain reliable attendance, and contribute to initiatives that simplify and reduce solution portfolio costs, all while fostering strong working relationships and upholding the agency's values and policies.
This position requires an employee to work onsite at1450 Energy Park Drive, St. Paul, Minnesota at least 50% of the time, with limited telework available. Telework eligibility depends on residence:
- Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
- Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
- Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.
Qualifications Minimum Qualifications To qualify, candidates must clearly show all of the following qualifications in their resume.Resume tips available here : This position requires a minimum of three (3) years of experience in designing, installing, maintaining, and supporting information systems and technologies .
Experience must include:
- Troubleshooting and resolving hardware, software, and network issues, including incident response and root-cause analysis to restore services efficiently.
- Documenting technical procedures, configurations, inventories, or runbooks for operational use.
- Managing incidents, work orders, system upgrades, and service restoration across complex technical environments.
- Analyzing, designing, and configuring technical solutions to meet operational, security, and disaster-recovery needs, including testing and validating system changes.
- Collaborating with cross-functional technical teams, vendors, and business stakeholders to implement, support, or enhance enterprise systems and applications.
- Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
- Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months.
*This position requires a driver's license for occasional travel. Strongly Preferred Qualifications - Experience supporting, configuring, or administering video systems or other specialized enterprise technologies (e.g., teleconference, building automation, paging systems
- Proficiency with modern application and platform architectures, including client-server environments, SaaS, Active Directory/server support, or networking protocols.
- Experience conducting technical analysis and planning related to upgrades, enhancements, disaster recovery, or long-range system improvement initiatives.
Preferred Qualifications - Experience performing system design, configuration, acceptance testing, and quality assurance for enterprise applications or technical solutions.
- Demonstrated experience with incident/problem management, including trend analysis and root-cause identification for recurring or complex issues.
- Ability to evaluate hardware/software life cycles and recommend upgrades, replacements, or improvements.
Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required check prior to employment which may consist of the following:
- SEMA4 Records Checks (applies to current and past state employees only)
- Criminal History Check
- Reference Check
- Social Security and Address Verification
- Education Verification
- CJIS Background Check
- DOC Background Check
- Driver's License Record Check
- Other legally required checks
Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
Contact If you have questions about this position, contact workwithmnit@state.mn.us .
Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to workwithmnit@state.mn.us .
Veterans To be considered for any Veteran's Status , you MUST indicate this on your application. RECENTLY SEPARATED VETERANS (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
- Meet all Minimum Qualifications identified in this posting.
- Meet all of the RSV criteria.
- Submit a copy of your DD-214 form by the closing date to: workwithmnit@state.mn.us
CERTAIN DISABLED VETERANS : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:
- Meet service requirements and have a verified service-connected disability rating of at least 30%.
- Provide qualifying documentation verifying the disability.
- Meet all Minimum Qualifications identified in this posting.
- You must submit all documentation by the closing date to: workwithmnit@state.mn.us
Current State Employees - Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3/Systems Softwareposition and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
- Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
