Framework:

Kraken is looking for a Solutions Consultant to become the product and technical expert at the heart of our North American sales team. You'll work alongside Sales to understand prospective utility clients, translate their challenges into Kraken solutions, and demonstrate how our technology can transform the way they operate and serve their customers.

This is a hands-on role for someone who loves getting deep into a product and then making the complex feel simple. You'll lead tailored demos and technical conversations, contribute to RFPs, support opportunities throughout the sales cycle, and build strong relationships across product, engineering, and delivery to stay close to what Kraken can do today and where it's going next.

We're looking for someone with a strong technology and product mindset, ideally with experience in pre-sales, software delivery, or energy technology. Experience with CIS, MDM, CRM, or utility platforms would be particularly valuable.

You'll have significant autonomy to develop your expertise, influence major opportunities, and directly contribute to Kraken's growth in North America while exploring a broad product landscape spanning billing, data, AI, customer experience, and energy.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Where you'll fit in

As a Solution Consultant, you will be the technical and product expert who bridges the gap between our cutting-edge solutions and the needs of prospective clients. Working as part of the sales team, you will lead technical discussions, deliver compelling product demonstrations, and showcase how Kraken's capabilities align with client goals. This is an exciting opportunity for someone with a background in the energy sector or related industries, who thrives on translating complex concepts into clear value propositions.

• We distribute opportunities across the team
• Regional focus - US (east or west coast)
• Support each other across these opportunities
• A lot of collab and support - so never alone
• Everyone is strong in different areas, wear different hats at different hats - compliment each other = dynamic team
• Keen interest in technology without being techy
• Passion for learning together and from each other - curiosity and drive to learn new concepts

What you'll own

• Deep Product Expertise: Develop a comprehensive understanding of Kraken's features, capabilities, and differentiators.
• Sales Support: Collaborate with the sales team throughout the sales cycle, offering strategic input, technical knowledge, and relationship-building support.
• Product Demonstrations: Deliver engaging and tailored product demos, workshops, and presentations to highlight Kraken's unique value proposition.
• Client Needs Assessment: Engage with clients to identify their challenges and map their needs to Kraken's solutions.
• Content Creation: Lead the creation of high-impact sales collateral, including proposals, presentations, and ad hoc materials that emphasise Kraken's USPs.
• Technical Queries: Address and resolve functional and technical questions from prospective clients.
• Tender Responses: Own and contribute to RFPs and tender responses, particularly the functional and technical aspects.
• Market Research: Conduct market and industry research to enhance prospecting strategies and pre-sales pitch development.
• Cross-Functional Collaboration: Partner with sales, marketing, and product teams to provide customer insights and influence product roadmaps.

What you bring to the party

• Proven experience in a pre-sales, solutions architect, or technical consulting role, ideally within the energy industry.
• Strong understanding of cloud-based platforms and software solutions.
• Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Experience in software implementation, systems architecture, or business analysis.
• Proficiency in crafting compelling sales collateral, including proposals and technical documentation.
• Ability to be resourceful, adaptable, and focused on delivering impactful outcomes
• Ability to build and maintain strong relationships with internal teams and external clients.
• Analytical mindset with a proactive approach to problem-solving.
• Familiarity with tender response processes and delivering impactful RFP content.
• Flexibility to travel as needed to support sales efforts.

☆ Bonus points

• Previous experience in the energy industry or working with utility companies.
• Knowledge of emerging trends and challenges within the energy sector.
• Experience with CRM tools (e.g., Salesforce) and sales enablement platforms.