Our opportunity:We're looking for a driven Engineer who is energized by solving complex, real-world challenges and making a meaningful impact for customers. At Automation Anywhere-the leader in Agentic Process Automation (APA)-you'll play a critical role in sustaining and strengthening our core product operations, as outlined by leadership, while operating at the intersection of cutting-edge AI, automation, and customer success. Acting as a trusted technical partner, you'll collaborate closely with customers and internal teams to diagnose and resolve production issues, implement scalable and durable solutions, and ensure the ongoing stability, reliability, and performance of our platform. Through hands-on troubleshooting, code-level fixes, and continuous improvement initiatives, you'll help maintain mission-critical systems, elevate the customer experience, and support the long-term health and evolution of our enterprise-scale automation platform.
Who you'll report to:This role will report to the Sr. Director, Engineering
Location: Hybrid, working onsite 3 days in San Jose, CA
You will make an impact by being responsible for:Customer-First Problem Solving
- Partnering with various customer-facing teams to connect with customers and partners to gather detailed information about production issues, demonstrating empathy and technical acumen
- Quickly assessing situations to provide workarounds that unblock customers while permanent solutions are developed
- Maintaining clear, proactive communication throughout the resolution process to build and maintain customer trust
- Partnering closely with Support and CloudOps teams to ensure seamless customer experiences
Technical Troubleshooting & Resolution
- Investigating and diagnosing complex issues across the full stack using AI-powered observability tools and traditional debugging techniques
- Diving deep into codebases to identify root causes of production incidents
- Creating well-documented pull requests with fixes and route them to subject matter experts for expedited review
- Following up diligently with Product and Engineering teams to ensure timely resolution and deployment of fixes
Quality & Continuous Improvement
- Analyzing patterns in customer issues to identify opportunities for product improvements
- Contributing to building stronger observability and monitoring capabilities
- Documenting troubleshooting processes and solutions to build a knowledge base for the team
- Participating in post-incident reviews with a learning mindset, focusing on prevention and process improvements
Cross-Functional Collaboration
- Working closely with Support, CloudOps, Product, and Engineering teams to deliver fast, reliable resolutions
- Advocating for customer needs within internal teams while balancing technical constraints
- Sharing insights from customer interactions to inform product roadmap and quality initiatives
You will be a great fit if you have:- Bachelor's Degree in Computer Science or similar field
- 1+ years of professional experience in full stack development
- Strong programming skills with experience debugging and fixing production code
- Demonstrated ability to troubleshoot complex technical issues systematically
- Experience working with version control systems (Git) and creating pull requests
- Genuine passion for customer success and problem-solving
Technical Skills- Proficiency in both frontend and backend technologies
- Understanding of web application architecture, APIs, and databases
- Familiarity with observability and monitoring tools
- Ability to quickly learn new codebases and technical domains
- Experience with cloud platforms and distributed systems is a plus
- Understanding the needs of a Performance Oriented System and having worked on one
You excel in these key competencies: - Excellent communication skills with the ability to explain technical concepts to various audiences
- Strong sense of ownership and accountability for customer outcomes
- Empathy and patience when working with frustrated customers in high-pressure situations
- Collaborative mindset with the ability to work effectively across teams
- Growth mindset with eagerness to learn from every challenge
- Self-motivated with strong organizational and follow-up skills
The base salary range for this position is $100,000 - 120,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.
Job Segment OR Key Words: SaaS, Engineering, Full Stack, Programming, B2B Software Solutions, San Jose, Onsite, In Person
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Benefits and perks you'll appreciate:- Flexible work schedule / remote roles
- Unlimited Personal Time Off
- 12 holidays off per year
- 4 days volunteer time off per year
- Variety of health care and well-being benefits
- Paid family/parental leave
- We are a designated "Best Place to Work" for 2 years in a row! Learn more here
- Newsweek's Top 100 Most Loved Workplaces in America 2023 - Learn more here
