PID: 26-14-09P-071-WSUSummary is seeking a motivated and results-driven
SharePoint & Power Platform Support Specialist to be a full-time employee in
Washington, DC to join our innovative and customer-focused team.
Position OverviewWe are seeking an experienced
SharePoint & Power Platform Support Specialist that serves as a frontline technical resource supporting customers across enterprise Microsoft collaboration platforms. This role focuses on diagnosing and resolving issues related to SharePoint (2019, SE, SPO), Power Apps, Power Automate, and Power BI, while ensuring users receive timely, accurate, and customer centric assistance. The specialist leverages a solid understanding of Microsoft licensing, permissions models, and environment nuances across unclassified and classified government implementations. In addition to core support efforts, while we assist our customers in migrating from legacy products to modern cloud-based M365, this role will assist customers to troubleshoot legacy SharePoint customizations, workflows, and custom web apps before escalating to subject matter experts. The ideal candidate is proactive, highly organized, excellent with customers, and consistent in documenting work and managing tickets.
Key Responsibilities - Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.
- Assist users in diagnosing issues related to SharePoint permissions, site architecture, content access, document management, and Power Platform functionality (Power Apps, Power Automate, Power BI).
- Troubleshoot functional issues in 2013 workflows, SharePoint Designer-based processes, and legacy customizations; escalate to senior engineers when advanced remediation is required.
- Support team, clients, and guide customers in understanding Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.
- Maintain accurate, timely, and complete documentation in ticketing systems, including troubleshooting steps, resolutions, and follow up actions.
- Collaborate with senior engineering teams to escalate complex issues, convey customer context, and support efficient resolution cycles.
- Proactively identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well documented support ecosystem.
- Deliver exceptional customer service, ensuring users feel supported, informed, and confident throughout the troubleshooting process.
Required Qualifications- Active Top-Secret clearance with capability to obtain SCI/CI Poly if needed to meet contract requirements.
- Bachelor's degree in a relevant field.
- Minimum 3 years of hands-on administration experience with SharePoint (on prem and/or cloud) and Microsoft Power Platform.
- Proficiency using SharePoint Administration Manager (SAM).
- Demonstrated experience supporting end users in troubleshooting SharePoint, Power Apps, Power Automate, and Power BI.
- Working knowledge of Microsoft licensing models, permission structures, and access management for enterprise and government environments (SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, SAM).
- Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations, with the ability to troubleshoot at a functional level.
- Strong communication and customer engagement skills; able to translate technical concepts into user friendly guidance.
- Proven ability to remain organized, follow processes, and maintain consistent documentation in ticketing tools.
Desired Qualifications: - Experience working in environments undergoing modernization or transitions from legacy SharePoint components.
- Exposure to Power Platform governance, solution lifecycle management, and best practices.
- Familiarity with enterprise IT support operations or service desk workflows.
Career Growth"Putting People First, Achieving our Mission Together". is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees' career growth.
Benefits- Medical - company subsidized premiums for employees, including family and dependent options.
- Dental and Vision
- Retirement Savings (401k) up to 4% match
- Health Savings Account (HSA), FSA and DCFSA
- Company-paid Short/Long-term disability (w/ additional supplemental options)
- Company-paid Life and AD&D (w/ additional supplemental options)
- Generous Paid Time Off and ALL 11 Federal Holidays
- Legal and Identity Protection Services
- Bonuses for certifications and reimbursement
Employee Perks:
- UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance
