Full Job Description
Original Posting Date: 11/02/2026
Job Title: Services Engagement Expert (multiple positions available)
Location: 5080 Spectrum Drive, Addison, Texas 75001
Work Model: Hybrid Work Model
Purpose and Objective:
SAP America, Inc. seeks a Services Engagement Expert (multiple positions available) at our Addison, TX location to lead and manage the orchestration of service engagements, fostering successful adoption of SAP solutions and strengthening customer relationships throughout the solution life-cycle.
Expectations and Tasks:
Guide long-term strategic engagements while ensuring alignment with business objectives and innovation. Proactively prevent or resolve critical situations. Provide holistic support and coordination across all SAP solutions in use by the customer. Represent SAP to customers. Understand customers strategic goals and direction. Implement governance models and develop engagement strategies which focus on customer satisfaction and innovation. Manage delivery of services to support SAP solution adoption and prevent critical situations. Maintain stakeholder relationships, including C-level interactions, to reinforce trusted partnerships. Identify risks, manage escalation paths, and document engagement progress and value realization.
Qualifications
Education and Occupational Experience:
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Information Technology, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Information Technology, or a related field of study and five (5) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must include five (5) years involving each of the following:
• SAP business and technical solution architectures;
• SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, Saas Solutions, or Partner Technologies;
• Leading design, implementation, and change management projects;
• SAP project management, value management, and quality management practices;
• Facilitating, negotiating, and de-escalating in core SAP technical areas and platforms; and
• Understanding business requirements to secure customer alignment and work delivery support teams.
Experience must involve four (4) years in the following:
• SAP HANA, S/4 HANA, or SAP Business Technology Platform (BTP); and
• Executive Presentation of SAP services value and product adoption.
License/Certification required: SAP Certification for Premium Engagement.
Travel: Position does require up to 80% domestic and international travel to various and unanticipated customer sites and SAP offices to provide customer support and engagement delivery plans.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Compensation Range Transparency: The annual base salary range for this position is $141,835 - $206,640. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $151,900 - $258,300. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
