Zendesk Inc. is an American customer service software company based in San Francisco, California. Zendesk provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has offices worldwide in London, Madison, Taguig (Manila), Copenhagen, Dublin, Tokyo, Montpellier, Berlin, Melbourne, Singapore, and Sao Paulo. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. Founded in 2007, the company now has over 1,400 employees and serves 75,000 paid customers in 150 countries and territories. Zendesk was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour. The company was started in a loft located in Copenhagen, Denmark. The three used their background in customer service programs to create an alternative that would be easier to use for customer tracking and incident reporting . In June 2008, the firm received $500,000 in seed funding, followed in 2009 by a $6 million series B funding from Charles River Ventures and Benchmark Capital, That year, the company moved to San Francisco. In April 2014, Zendesk acquired Zopim Technologies Pte Ltd, a Singapore-based provider of live chat software. The firm would eventually turn this software into Zopim Premium Live Chat. In May 2014, Zendesk became a publicly-traded company, debuting with an IPO price of $9 per share. On October 13, 2015, the firm acquired We Are Cloud SAS for $45.0 million. We Are Cloud is the maker of BIME Analytics software, the technology that Zendesk now uses for its customer data platform.
Highest paying job titles at Zendesk include Senior Software Engineer, Business Continuity Manager, and Site Reliability Engineer (SRE)