ServiceNow Technical Lead

About the Role:

We are seeking a ServiceNow Technical Lead for our Information Technology team.  Reporting to the Manager, Enterprise Business Platofrms the ServiceNow Technical Lead will oversee the design and development of ServiceNow solutions at CAAT, ensuring technical excellence, scalability, and adherence to platform best practices. The successful incumbent will serve as the primary technical lead for developers, translating business requirements into effective platform capabilities and guiding end‑to‑end delivery of ServiceNow implementations while overseeing the team’s deliverables.

As the Newest Member of our Team, You’ll:

• Own the end-to-end delivery of ServiceNow projects, from requirements gathering to deployment and post-implementation support.
• Manage relationships with external stakeholders and vendors and act as the primary point of contact for ServiceNow-related escalations, decisions, and strategic planning.
• Facilitate workshops and stakeholder meetings to gather requirements and align expectations.
• Collaborate with PMO, business units, and technical teams to ensure successful delivery of enhancements and new capabilities.
• Architect and configure ServiceNow modules including ITSM, ITOM, CMDB, and App Engine.
• Lead development of workflows, business rules, UI policies, and integrations with third-party systems.
• Drive the strategic roadmap for platform upgrades and feature adoption while identifying opportunities for automation, optimization, and innovation; conduct post-implementation reviews to contribute to knowledge sharing and best practices.
• Lead and mentor a team of ServiceNow developers.

To Succeed, You Bring:

• College diploma or bachelor’s degree in computer science, information systems, or related field.
• Five (5) to seven (7) years of hands-on ServiceNow experience, including leadership of platform delivery.
• ServiceNow Certified System Administrator (CSA) required; CIS and CAD certifications preferred.
• Strong understanding of ITIL, Agile/Scrum, and enterprise service management.
• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
• Proven experience managing cross-functional teams and delivering complex projects.

The target hiring salary for this position is $107,800 - $133,700. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.

• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.

• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

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No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers. 

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

Vacancy: