Manager, Employer Onboarding (DB Pension Implementation)

About the Role:

We are seeking a Manager, Employer Onboarding to join our Pension Solutions team. This key role is responsible for delivering a bestinclass onboarding experience for employers and nurturing strong client relationships throughout the process.

In this role, you will oversee the full scope and work streams of employer onboarding plans, from initial planning through to completion, including timelines, deliverables, and coordination with internal stakeholders. You will provide guidance and mentoring to the Onboarding team, offer recommendations and best practices to employers, and perform due diligence related to new employer onboarding. As an expert in customer service and client relations, you will ensure employer queries are handled courteously, promptly, and accurately, while also overseeing a smooth and efficient document management process. You will play a critical role in driving continuous improvement of onboarding processes, procedures, and tools, and in strengthening collaboration between internal teams and external employers.

As the Newest Member of our Team, Youll:

• Hold overall accountability for the successful onboarding of new employers, providing direct leadership on the most complex onboarding engagements.
• Lead the endtoend project scope for employer onboarding plans, including timelines, deliverables, and coordination of internal departments (such as Legal, Policy, Communications, Education, Business Development, IT, and others as required).
• Proactively manage problem solving and risk mitigation to ensure a smooth onboarding experience and high employer satisfaction.
• Provide exemplary leadership to the onboarding team, offering ongoing mentoring, coaching, and support to build a cohesive, highperforming group.
• Champion and support the implementation of the departmental strategy, including operational planning and the scoping of new projects and initiatives.
• Plan, organize, and oversee implementation plans for onboarding new employers, ensuring work is completed efficiently and to a high standard.
• Act as the escalation point for operational issues, resolving complex or escalated problems and ensuring endtoend resolution.
• Drive continuous improvement in all aspects of the employer onboarding experience, identifying opportunities to enhance processes, tools, and stakeholder interactions.
• Monitor pension industry practices and maintain uptodate knowledge of applicable pension legislation to ensure onboarding practices remain current and compliant.
  
  

To Succeed, You Bring:

• A College Diploma or University Degree.
• 7 6 years of experience in the pension or financial services industry, with a strong preference for client/employer-facing onboarding experience.
• Extensive knowledge of pension plans, payrollbased data collection, and related legislation; actuarial experience is considered an asset.
• Professional accreditations such as CEBS, RPA, or PMP (preferred).
• Demonstrated leadership and mentoring skills to guide and develop teams effectively.
• Strong project management, analytical, organizational, and time management skills, with proven ability to handle multiple priorities, stakeholders, and ambiguity while driving creative problem-solving.
• Exceptional interpersonal, written, and oral communication skills, paired with experience in clientfacing implementation projects in complex, multistakeholder environments.
• Proficiency in French is considered a significant asset.

The target hiring salary for this position is $125,800 6 $157,200. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidates experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan 6 we have you covered.

• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of
  9Canadas Most Admired Corporate Cultures
  9, one of
  9Greater Torontos Top Employers
  9, and one of the
  9Best Places to Work
  9.

• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

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