ServiceNow Developer

Leidos Holding • $87K — $157K *

Washington, DC 20011In-Person

Technical Services

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

Active TS/SCI clearance required
Ability to work on-site in Washington, DC
Current Security+ certification or equivalent/higher
4-12 years of relevant experience based on job level
3+ years of experience in technology infrastructure design and support
2+ years of ServiceNow development experience
Strong communication skills for collaboration and presentations

Responsibilities

Support setup and implementation of ServiceNow ITSM modules
Build and maintain various ServiceNow components such as forms and workflows
Create and manage integrations with third-party systems
Coordinate upgrades for platforms and applications
Design business process flows and propose solutions
Analyze customer data to improve user experience
Collaborate with technical teams for ongoing enhancements

Benefits

Opportunities for career advancement and professional development
Flexible work arrangements
Engagement with a diverse and innovative team
Access to cutting-edge technology and platforms
Supportive work environment fostering collaboration

Full Job Description

Primary Responsibilities:

Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
Coordinate and support platform and application upgrades.
Help design and document business process flows and propose solutions based on operational needs.
Configure ServiceNow functions and workflows to support ticketing, order management, and re-engineered business processes.
Analyze customer data trends to enhance user experience and network performance.
Engage with customers on technical considerations, issues, and system engineering decisions.
Develop, configure, customize, and troubleshoot the ServiceNow platform.
Automate and orchestrate tasks and integrations across applications and platforms.
Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
Maintain documentation and follow development best practices.
Gather cross-functional requirements to support ongoing ServiceNow configuration and support.
Incorporate UI/UX requirements into ServiceNow development.
Follow coding standards and contribute to technical documentation.
Support data migration activities.
Design solutions aligned with configuration management policies.
Integrate and maintain high-quality data across multiple sources within the CMDB.

Basic Qualifications:

Must hold an active TS/SCI clearance (required for consideration).
Ability to work on-site in Washington, DC
Current Security+ certification or equivalent/higher
Ability to pass and maintain additional suitability screenings as required by customer
Education and experience depending on job level:
- Level III: Bachelor's degree in a related discipline and 4-8 years of relevant experience. Additional experience may be considered in lieu of degree.
- Level IV: Bachelor's degree in a related discipline and 8-12 years of relevant experience (or a Master's and 6+ years). Additional experience may be considered in lieu of degree.
- Level V: Bachelor's degree in a related discipline and 12+ years of relevant experience (or a Master's and 10+ years). Additional experience may be considered in lieu of degree.
At least 3 years of experience with the design, development, and support of technology infrastructure.
At least 2 years of ServiceNow development.
Experience with ServiceNow upgrades.
The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multi-task and self-assign work in a fast-paced environment.
Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidateshall have the ability to develop and present management level briefings.
Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
Open to receiving mentoring from senior developers.

Preferred Qualifications:

ServiceNow Certified Application Developer
Experience or familiarity with Agile development and testing methodology
Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
Experience with JIRA, Git and Confluence.
Understanding of ITIL foundation or ITIL certified.
AWS cloud and ServiceNow certifications.
Experience working with large software systems including hardware integration and test.
Experience working with multi-disciplinary technical development teams.
Experience using SAFe as the agile development methodology.
Experience moving from a legacy application to a new application
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
Experience using Kanban to improve flow on support teams.
Experience with DevOps/DevSecOps and CI/CD implementation.

Original Posting:
September 16, 2026

Pay Range:
Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos Holding

Leidos Holding Careers

Joining Leidos Holding presents an unparalleled opportunity to advance one's career with a leader in innovation and technology. The company offers a plethora of job opportunities aimed at fostering professional growth and development in a diverse and inclusive environment.

Explore Career Opportunities

Leidos Holding is actively seeking skilled professionals who are passionate about leveraging their expertise to drive innovation and leadership in their fields. With a variety of open positions, Leidos Holding provides a platform for individuals to challenge themselves in a dynamic work environment.

Innovation and Professional Growth

At Leidos Holding, innovation is at the core of everything they do. Employees are encouraged to think creatively and push boundaries. The company supports this drive for innovation through comprehensive professional development and diversity training programs that are designed to enhance skills and foster leadership.

Commitment to Diversity and Inclusion

Leidos Holding is committed to creating a workplace where diversity is not only recognized but celebrated. With a culture that values and promotes diversity, Leidos Holding ensures that all team members have the opportunity to contribute, learn, and grow.

Internship Programs

For those starting their career, Leidos Holding offers internship programs that provide a robust foundation in the industry. Internships are a great way to develop essential skills, gain valuable work experience, and build professional networks.

Benefits and Culture

Employees at Leidos Holding enjoy a range of benefits designed to support their professional and personal lives. The company culture is built on a foundation of respect and integrity, providing a supportive and collaborative environment where every team member is valued.

Join the Team

Leidos Holding is hiring! Explore job opportunities that match your skills and interests. Leidos Holding looks for driven, curious, and innovative individuals to join their team. Positions are available across various disciplines and experience levels.

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Prepare for Your Interview

To prepare for an interview at Leidos Holding, candidates should familiarize themselves with the company's missions and values, update their resumes, and be ready to discuss how their background and skills align with the position they are applying for.

Networking and Career Advancement

Leidos Holding encourages its employees to engage in networking within the company to discover new opportunities for career advancement. The leadership team at Leidos Holding is dedicated to supporting employees in their career paths with ample opportunities for networking and growth.

Explore Leidos Holding Jobs and Careers

Discover the exciting career opportunities at Leidos Holding today. With a commitment to employee growth, innovation, and diversity, Leidos Holding is the perfect place to advance your career. Check out the latest job listings and find your perfect fit at Leidos Holding.

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