Responsibilities:
• Custom application development
• Module configuration (ITSM, HR, SecOps, CMDB, and custom applications)
• Integration with third-party systems using REST/SOAP APIs and MID servers
• Support for testing and go-live activities
• Documentation and knowledge transfer
• Knowledge in JavaScript, HTML, XML, and API integrations with other systems
• Migrate ServiceNow configuration/customization between environments
• Apply best practices for ServiceNow instance management and performance tuning
• Provide end-user support and training on ServiceNow capabilities
• Stay current on ServiceNow platform capabilities and best practices
Qualifications:
• 3-5+ years' experience developing on the ServiceNow platform
• Strong knowledge of ServiceNow data models, APIs, security architecture, and scripting capabilities
• ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred
• ServiceNow AI experience preferred
Deliverables:
• Create a form to prepare quotations, if the state requires.
• Create state defined, SLA based templates.
• Create workflows that efficiently manages State-defined processes.
• Make the tool web accessible
• Create interface with the state system to capture information on providers through auto-population of key data based on matching data from the phone system where the caller was verified.
• Ensure the tool will assign and reassign tickets based on automated rules/specified criteria.
• Create dashboards and reports.
• Resolve/mitigate defects found from User Acceptance Testing.
• Customize fields based on state requirements.
Work Location: Remote
