Overview of RoleAs our North American footprint expands, seamless integration between regional operations and global enterprise infrastructure is critical to maintaining manufacturing excellence. In this high-impact role, you will serve as the strategic technical conduit between US business stakeholders and our global headquarters engineering teams, translating complex operational requirements into scalable enterprise capabilities. Operating at the intersection of business strategy and systems execution, you will champion platform rollouts, lead end-to-end User Acceptance Testing (UAT), drive organizational change management, and eliminate workflow bottlenecks across time zones. This is a high-visibility opportunity for an analytical problem-solver eager to optimize the critical digital backbone powering our global semiconductor supply chain and customer operations.
Responsibilities- Liaison & Alignment: Serve as the bridge between US business users and HQ system teams to align local business requirements with global system capabilities, managing project expectations.
- Requirements & UAT: Support system project execution by gathering business requirements, writing user stories/scenarios, coordinating User Acceptance Testing (UAT), and delivering end-user training.
- Change Management: Drive system adoption, advocate for change management among business users, and support successful rollouts of new system features and enhancements.
- System Admin & Support: Act as a proactive solution provider for day-to-day system troubleshooting, administration support, and routine business tasks (e.g., rebate/returns processing, report generation).
- Continuous Improvement: Collaborate with TSMC cross-functional teams to identify process bottlenecks and implement system enhancements to improve productivity.
Minimum Qualifications- Bachelor's or Master's degree in Business Administration, Computer Science, Supply Chain, or a related field.
- Minimum 8 years of experience in system project management, or customer service, preferably within the semiconductor or high-tech supply chain sector.
- Strong proficiency in MS Office (advanced Excel, Word, PowerPoint) and familiarity with enterprise business systems (e.g., SAP, ERP, or CRM).
- Proven analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal skills with a positive, service-oriented attitude, and solution-provider mindset to function effectively in a fast-paced environment.
Preferred Qualifications- Strong business system analysis experience with a track record of translating complex business processes into technical requirements.
- Deep understanding of Semiconductor Manufacturing, foundry business models, and global supply chain logistics.
- Experience working in a multinational corporation with a proven ability to navigate cultural and time zone differences
- Self-motivated learner capable of quickly adapting to and managing constant shifts in business dynamics, priorities, and system requirements
Pay Transparency StatementAt TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays an annual base salary between $80,000 and $148,000 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location.
TSMC's total compensation package consists of market competitive pay, allowances, bonuses and comprehensive benefits. We also offer extensive development opportunities and programs.
Date: Oct 22, 2026
Country/Region: US
City: San Jose
Company: TSMC North America
