Xylem is seeking a
Service Supervisor to lead the daily operations of our
Bozrah, CT dewatering service center. This role is responsible for driving safe, efficient, and customer-focused branch operations while providing direct leadership to employees across service, delivery, and field activity.
The Service Supervisor will oversee shop and field service work, coordinate schedules and resources, support customer needs, and reinforce a strong safety-first culture. This is a hands-on leadership role for someone who can bring structure, accountability, and engagement to an experienced team while helping the branch operate efficiently and grow the business.
Location: Bozrah, CT (Address: 99 Stockhouse Road, 06334)Schedule: On-SiteService Supervisor Responsibilities:- Lead day-to-day branch operations across shop, yard, and field service activities, including pump repair, customer equipment service, deliveries, pickups, and equipment setup.
- Supervise and schedule branch personnel based on business demand, employee skill sets, and certifications to ensure work is completed safely, on time, and to quality standards.
- Serve as the on-site safety leader by driving compliance with company policies, OSHA requirements, customer site expectations, and safe work practices. Lead safety meetings, support inspections, document hazards and near misses, and participate in incident investigations and corrective actions.
- Oversee work orders from scheduling through completion and maintain accurate operational documentation related to transfers, purchase orders, receiving, installations, exchanges, returns, damages, and discrepancies.
- Partner with sales and other internal teams to support forecasting, customer needs, branch planning, and service execution.
- Participate in customer-facing activities such as job walks, scope reviews, and issue resolution.
Monitor equipment staging, deployment, tracking, return, and readiness to maximize utilization and support operational efficiency. - Provide leadership, coaching, training, and accountability for branch employees. Support hiring, onboarding, development, and performance management activities.
Review daily and weekly reports, monitor KPIs, track labor and material usage, approve timecards, and support payroll and prevailing wage compliance where applicable.
Service Supervisor Qualifications:- High school diploma or equivalent required.
- 3+ years of experience in field service, rental operations, industrial service, construction support, or a related operational environment required.
- Previous leadership or supervisory experience required.
- Strong knowledge of safety compliance, including OSHA standards, incident investigations, and field-based safety practices required.
- Financial acumen with experience tracking labor, materials, equipment usage, and job-related costs preferred.
- Proficiency in Microsoft Office required; ERP or service management system experience preferred.
XYLEM DOES NOT OFFER SPONOSRSHIP FOR THIS ROLE.
The estimated salary range for this position is $90,000 to $110,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
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Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
