This role focuses on improving day to day service and sales operations, supporting department leaders, and helping create consistency across teams as the company continues to grow. This is a full time, in office management position based in our Novato location.
Compensation
• Competitive base salary based on experience
• Performance based bonus opportunity
• Long term growth opportunity within a growing organization
About the Role
This role is focused on operational execution, team support, and continuous improvement.
You'll work closely with the General Manager, Operations Manager, and department leaders to improve workflows, strengthen accountability, and support performance across the organization. This role is ideal for someone with experience in residential or field service operations who enjoys improving processes, supporting teams, and helping create structure in a growing service organization.
What You'll Do
• Support day to day operations across multiple home service departments including plumbing, HVAC, and electrical
• Coach and support department managers and field supervisors
• Help improve technician productivity, scheduling efficiency, and service performance
• Improve operational systems, workflows, and accountability across departments
• Track and monitor key operational metrics including revenue performance, technician productivity, and conversion rates
• Work closely with leadership to support operational goals and company initiatives
• Help improve consistency across service, install, and support teams
• Reinforce a culture of accountability, teamwork, and customer service
• Identify operational challenges and help implement practical solutions
What We're Looking For
• Experience in skilled trades or service based industries such as plumbing, HVAC, electrical, construction, roofing, solar, or similar
• Experience supporting operations and managing teams in a field service environment
• Strong organizational, leadership, and problem solving skills
• Ability to improve processes and support operational efficiency in a fast paced environment
• Experience working in a growing company environment preferred
• Comfortable working closely with leadership and department managers
• Experience with ServiceTitan or similar platforms preferred
What Success Looks Like
Success in this role means helping create a more organized, efficient, and accountable operation that supports both team performance and customer experience as the company continues to grow.
Application Process
During the interview process, we will discuss your experience with operations, team support, and process improvement within service based organizations.
