Salesforce

Senior Technical Program Manager, IT Experience Engineering

Salesforce • $150K — $227K *
Seattle, WA 98115In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years of Technical Program Management experience in a highly matrixed environment.
  • 3+ years executing technical programs in a hybrid delivery model (Waterfall & Agile).
  • Experience managing programs in an agile model (e.g. Scrum, Kanban, SAFe).
  • Project Management Professional (PMP) certification required.
  • Agile certifications (e.g. Scrum Master, SAFe) preferred.
  • Familiarity with IT Experience Engineering space.

Responsibilities

  • Manage programs/projects through the entire lifecycle, ensuring accountability for execution.
  • Collaborate with product management and engineering to define project scope, deliverables, and timelines.
  • Engage with senior leaders for alignment and approvals on program status and deliverables.
  • Identify program risks and develop mitigation plans while collaborating with other TPMs.
  • Facilitate program meetings to address issues and ensure alignment with business goals.
  • Maintain comprehensive documentation, including project status reports.
  • Drive continuous improvements and establish governance standards for program delivery.

Benefits

  • Comprehensive program documentation and maintenance protocols.
  • Opportunities for continuous improvement initiatives.
  • Access to leadership support and program governance processes.
  • Collaborative engagement with diverse stakeholders at all levels of the organization.
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

Role Overview

Salesforce is seeking an experienced Senior Technical Program Manager to lead programs and projects within the IT Delivery Services organization. This is role would be supporting programs within the IT Experience Engineering sub-pillar. The initiatives in this area involve the following:
  • Endpoint engineering and device management
  • Enterprise productivity and collaboration platforms (Google Workspace/GSuite and related tools)
  • IT Service Management (ITSM) and ServiceNow ecosystem improvements
  • AI-powered workforce productivity solutions and enterprise automation
  • Digital workplace technologies
  • IT operations


As a Senior Technical Program Manager, you will play a crucial role in leading all aspects of and coordinating multiple large scale, complex and cross-org programs and projects. TPMs are responsible for leading programs and projects from beginning to end, ensuring cross-team coordination and collaboration, detailed execution and delivery of work, and effective communication. They work closely with executives, product management, engineering, vendors, and many more to drive critical programs and projects activities. This role requires strong leadership abilities, excellent executive communication skills, and the ability to thrive in a fast-paced environment. This is an individual contributor role.

Role Responsibilities
  • Manage programs/projects through the entire program/project lifecycle. Ensure that business leads and technical teams are on track with their work as they are responsible and accountable for execution.
  • Work closely with product management, engineering, and cross-functional teams, to support the development of the scope, deliverables, required resources, work plan, and timing for new initiatives.
  • Engage with senior leaders and stakeholders to track and gain stakeholder alignment and sign-off/approvals on the programs status and deliverable dates.
  • Identify and manage program risks, issues, and dependencies, and develop mitigation and contingency plans as needed. Collaborate with other TPMs to manage across the program.
  • Drive program meetings to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision forward in partnership with the business area (domain) leader.
  • Create and maintain comprehensive project documentation including maintaining and posting status reports and other critical program documents.
  • Drive continuous improvement and proactively consolidate/iterate on approach.
  • Coordinate leadership readout on program status (issues, risks, metrics, key decisions, etc.)
  • Maintain and implement program governance standards and processes to optimize project delivery predictability, transparency, and agility. Drive continuous improvements based on lessons learned and industry best practices.
  • Ensure deliverables are aligned across contributing teams for projects and programs
  • Provide program specific knowledge transfer as new members are added to the program
  • Drive cross functional program priorities
  • Coordinate handoffs of program deliverables
  • Drive program retrospectives upon closure and after completion of critical milestones
  • Partner with Product Management for alignment of program requirements and business need
  • Support PI Planning (for SAFe driven engagements), and other work planning efforts to synthesize outputs into appropriate program materials
  • Coordinate project/program interdependencies between the various projects and programs in the portfolios
  • Identify program budget needs and work with portfolio management to do quarterly forecasting and tracking budget and reporting.


Skills & Requirements
  • Excellent leadership, communication, and interpersonal skills, with the ability to effectively influence and collaborate with diverse stakeholders at all levels of the organization.
  • Experience in implementing and managing cross-functional programs/projects.
  • Effective in influencing high-quality decisions, solving and/or escalating issues, and meeting deadlines.
  • Ability to juggle multiple large-scaled programs/projects.
  • Ability to establish credibility and rapport with senior executives, technical and non-technical team members alike.
  • Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills.
  • Demonstrate strong problem-solving skills, process-driven mindset, and resourcefulness
  • Excellent written and verbal communication skills, including sound judgment about, when,
  • Analytical thinker who is willing to make decisions cross-functionally in a fast-paced, dynamic environment
  • Self-starter; willing to dig in and get the job done with minimal guidance
  • Strong knowledge of leveraging AI tools to create delivery management efficiencies.
Required Experience
  • 7+ years of Technical Program Management experience in a highly matrixed in environment (i.e. Senior Technical Program Manager, Senior Technical Project Manager)
  • Minimum of 3+ years executing technical programs/projects in a hybrid delivery model (Waterfall & Agile)
  • Must have exposure to managing programs in an agile model (ie Scrum, Kanban, SAFe)
  • Project Management Professional (PMP) certification
  • Agile certifications (ie. Scrum Master, SAFe, etc.)
  • Must have previous experience managing programs in the IT Experience Engineering space


At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.



About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

Are you ready to join a company that's leading the way in CRM technology? Search open positions that match your skills and interests on our careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Salesforce.

SEARCH SALESFORCE JOBS

Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Salesforce

More Information Technology Jobs

Find similar Senior Technical Program Manager, IT Experience Engineering jobs:

NationwideSeattle, WA