IAT Insurance Group Surety Business Unit has an immediate opening for a
Senior Account Manager in our
Scottsdale, Arizona location. This role will provide overall day-to-day customer service and support to Underwriters, Agents, Principals. Acts as a liaison between the organization and clients, working closely with both entities to ensure needs are met.
This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.
Responsibilities:- Enters new and renewal business into proprietary rating systems.
- Prepare account service-related documents and other client communications and correspondence.
- Processes renewals, reviewing for accuracy and making requested renewal changes.
- Processes endorsements and audit transactions through communication with agents and underwriters.
- Processes non-renewals and cancellations.
- Reviews all company correspondence to ensure applicability to client needs.
- Maintains bond/account files in accordance with established procedures
- Establishes and maintains good working relationships with underwriters and agents.
- Answers and processes internal information requests.
- Prepares, submits and tests IT programming requests.
- Prepares and audits various monthly reports.
- Improves/refines professional skills through continuing education and maintaining familiarity with industry trends and standards.
- Assists in training of other employees.
- Performs other duties as assigned.
Qualifications:Must Have:- High school graduate or equivalent
- Minimum of 5 years of experience providing customer support or customer service. Previous Surety experience.
- Basic Accounting experience.
- Knowledge of Underwriting support processes and procedures, basic mathematics and problem-solving techniques.
- Strong keyboarding skills.
- Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings.
- To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes.
Preferred to Have:- Bachelors Degree
- 2+ years underwriting support experience
- Knowledge of AS400 and OnBase systems preferred but not mandatory.
#LI-hybrid
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