Investigate each claim by gathering information, conducting interviews, taking statements, conducting website research as needed, collecting and preserving evidence, reviewing and analyzing reports and related bills.
The Physical Damage Claims Specialist is responsible for investigating the extent of the company's liability and will be responsible for handling commercial auto property damage/ material damage claims from inception until conclusion of the claim.
Works with end users to document business processes, prepare business requirements documents, cost/benefit analysis presentations, and documentation including analysis of impact on existing systems and procedures.
Prepare and submit demands to appropriate parties; Refer appropriate cases to outside recovery agencies and attorneys as needed; evaluate recovery potential and take appropriate action in support of recovery strategy.
Responsible for training to facilitate continued development of staff to achieve Claims Department objectives productivity, policies/procedures, and department and/or company objectives; training could include organizing and facilitating weekly claim round table meeting for training and development of adjusters.