Sr. Strategic Technical Support Engineer- Remote/Hybrid, (Location Preference- Columbia, SC or South East US) About the jobThe Global Technical Support Team is looking for a
Sr. Strategic Technical Support Engineer-Medicaid to deliver advanced technical, analytical, and consultative support for SAS enterprise solutions in direct partnership with a State Medicaid agency. This role combines deep SAS expertise with Medicaid domain knowledge to drive customer outcomes by optimizing solution usage, guiding strategic expansion, and resolving complex production challenges.
As a
Sr. Strategic Technical Support Engineer, you will:
- Apply subject matter expertise in Medicaid policy, programs, and data to support analytical use cases including population health management, program integrity, quality measurement, and health equity analysis.
- Establish and maintain trusted advisor relationships with Medicaid stakeholders, including program leadership, technical teams, and end users.
- Provide advanced technical support for SAS analytical, reporting, and data-driven solutions across multi-tier enterprise environments.
- Deliver consultative guidance on the effective use of SAS, tailoring recommendations to complex, highly mature customer use cases.
- Develop targeted documentation and learning experiences that improve business and technical stakeholder understanding of data, analytics, and reporting.
- Partner with SAS Customer Success to design and develop training materials and custom learning sessions for business users and establish communities of practice to promote knowledge sharing and best practices.
- Support organizational change associated with new analytic capabilities, data products, and reporting solutions.
- Provide mentorship to technical peers and analytic resources, fostering standardized practices and continuous capability development.
- Evaluate current solution usage against evolving business and regulatory requirements; recommend enhancements to maximize value and adoption.
- Collaborate with the Government Technical Support Team to provide Level 2/Level 3 support as necessary.
- Contribute to planning and execution of new initiatives by advising on resource needs, sequencing work, and time/cost considerations from a production support perspective.
- Lead or support complex troubleshooting efforts, including root cause analysis and remediation for production issues, system performance challenges, and data integrity concerns.
- Coordinate across SAS support, R&D, cloud/hosting, sales, and delivery teams to resolve cross-functional technical issues and improve customer outcomes. Identify, define and assist with scoping new solution opportunities while ensuring alignment with existing production environments.
- Communicate effectively with stakeholders at all levels, translating technical findings into clear business impacts and recommendations.
- Stay current on SAS technologies and Medicaid policy trends and apply new knowledge to customer environments.
- Participate in regular onsite engagement in Columbia, SC.
- Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
Required qualifications- Bachelor's degree in Computer Science, Data Science, Analytics, Health Informatics, Public Health, or a related field.
- 8+ years of experience supporting enterprise analytics platforms or complex data-driven solutions.
- 5+ years of hands-on experience with SAS software supporting healthcare analytics and reporting.
- Experience working with State Medicaid programs supporting population health, program integrity, quality measurement, or health equity analysis.
- Strong knowledge of SAS technologies including SAS Viya, SAS Data and AI Studio, Visual Analytics, and Visual Investigator.
- Demonstrated ability to diagnose and resolve complex technical issues across applications, data, and business processes.
- Strong communication and presentation skills across technical and non-technical audiences.
- Ability to manage multiple priorities and high-pressure situations.
- Willingness to travel onsite (2-4 times per month) to Columbia, SC.
Preferred qualifications- Graduate degree in Public Health, Health Policy, Analytics, or related discipline.
- Experience supporting state government initiatives including cross-agency collaboration, governance models, and federal funding processes such as APDs.
Additional competencies, knowledge and skills- Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others
- Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.
- Influencing: Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes
- Ability to think analytically and effectively communicate issues and solutions
- Ability to work independently and within a team
- Ensure quality plans are documented, communicated, measurable and globally accessible.
World-class benefits Highlights include...
- Comprehensive medical, prescription, dental and vision plans.
- Medical plan options include:
- PPO with low annual deductible and copays.
- HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
- Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
- An industry-leading 401k plan.
- Tuition Assistance Program and programs and resources to support your development
- Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
- Volunteer Time Off, parental leave and unlimited paid sick days.
- Generous childcare benefits for all full-time employees.
