About the Role:We are looking for a driven and highly organized team member to join our Revenue Operations team. As the Senior Salesforce Administrator, you will own the administration, configuration, and optimization of key revenue systems to help drive Loopio's continued growth. The ideal candidate has a deep understanding of Salesforce and a proven track record of aligning scalable technical solutions with business objectives.
Reporting into the Senior Manager Revenue Operations, this is an exciting opportunity for a detail-oriented individual with great interpersonal and analytical skills who is ready to take independent ownership of our systems and projects in a collaborative environment. If you thrive on continuous improvement and iteration, enjoy constant learning, embrace adaptability, and are passionate about automation, this opportunity is perfect for you.
Note: This is an existing vacancy on the team
What You'll Be Doing- Partner with stakeholders across Sales, Marketing, CX, and IT to uncover, define, and validate business needs, and translate them into scalable technical solutions
- Independently own the configuration, administration, and optimization of key revenue systems (primarily Salesforce) and workflows
- Provide day-to-day technical support for the revenue teams via help desk tickets, identifying patterns in requests and resolving root causes rather than just symptoms
- Define, scope, test, and implement operational revenue improvement projects, managing multiple concurrent projects, setting realistic timelines, and leading release management for large-scale updates that scale with the growth of the business
- Identify gaps in existing workflows, processes, and tech stack, and design re-engineered, automated solutions that reduce manual effort and improve consistency across GTM teams
- Design reporting and dashboards that give GTM stakeholders clear visibility into their workflows and outcomes, using data to quantify process gaps and make the business case for improvements
- Create and maintain high-quality process and technical documentation, and build enablement resources (guides, SOPs, training sessions) that drive adoption and reduce repeat support requests
- Collaborate with the greater Revenue Operations team to deliver end-to-end solutions that support the key objectives of our go-to-market strategy
- Evaluate new platform features and best practices, bringing recommendations to the team and sharing learnings with peers
- Act as a subject matter expert and trusted advisor on Salesforce for the organization
What You'll Bring to the Team- 4+ years in sales/revenue operations role, managing or administering technology for GTM team.
- Certification in Salesforce Administration. Additional Salesforce certifications are considered strong assets.
- Demonstrated experience independently owning a system or a portfolio of projects from discovery through post-launch.
- Experience with other sales tools (LeanData, Outreach, Gong, etc.) are a plus.
- Superior analytical and problem-solving skills, including the ability to structure analytical questions and deliver insights that inform decisions.
- Ability to navigate a fast-paced environment and work independently through ambiguity. Previous experience in a SaaS organization is an asset.
- Impeccable time management and organizational skills.
- Excellent verbal and written communication skills, including the ability to explain technical concepts in plain language to non-technical stakeholders.
Where You'll Work- Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ'd in Canada, with established hub regions around the world where we hire from.
- Our employees (or Loopers, as we call ourselves!) live and work in C🇦 Canada (British Columbia and Ontario), GB London, and I🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).
- The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
- We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
- You'll collaborate with your teams virtually across the UK, India, and North America (we're just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 97d during the workday
- We encourage asynchronous collaboration to effectively work as a global #OneTeam!
