Rapid7 is seeking a strategic and results-oriented Senior Renewal Account Manager to lead renewal and expansion efforts across our most complex customer accounts. In this role, you will own high-value, enterprise, multi-product renewal negotiations, engage directly with executive stakeholders, and drive predictable retention and recurring revenue growth.

About the Team

The Renewal Account Management team powers Rapid7’s recurring revenue strategy by securing retention and expanding commercial partnerships across enterprise accounts. We partner closely with Sales, Customer Success, Channel, and Finance to deliver seamless customer experiences and sustained business value.

About the Role

As a Senior Renewal Account Manager, your primary responsibility will be to lead end-to-end renewal execution and drive commercial growth across strategic accounts. Specifically, your focus will be to:

• Own the end-to-end renewal process for assigned enterprise accounts, ensuring timely and accurate contract execution.

• Develop and execute data-driven renewal strategies that align customer business goals with Rapid7 commercial priorities.

• Lead high-stakes contract, pricing, and term negotiations with senior executive stakeholders and procurement teams.

• Build trusted relationships across customer executive, finance, and procurement functions to maintain account continuity.

• Identify, qualify, and execute portfolio expansion opportunities in close partnership with Sales and Channel teams.

• Maintain accurate renewal forecasts, deal hygiene, and account insights using Salesforce and Clari.

• Serve as a mentor to Renewal Account Managers, offering guidance on deal structuring, negotiation strategies, and best practices.

• Collaborate with leadership to refine renewal playbooks, retention workflows, and team enablement initiatives.

The skills and qualities you'll bring include

• Bring 4–6+ years of SaaS renewals, account management, or commercial sales ownership experience with proven retention success.

• Demonstrate expertise managing complex, multi-product enterprise renewal cycles and channel ecosystems.

• Hold self and others responsible for driving predictable retention outcomes, forecast accuracy, and clear deal ownership.

• Build a global network and work across boundaries with Sales, Customer Success, and Finance to deliver cohesive strategies.

• Think big and act small by breaking renewal targets into clear account plans, time-bound milestones, and risk mitigation steps.

• Embrace difficult conversations, actively listen, and check for understanding during high-stakes contract negotiations and escalations.

• Display strong executive communication skills and advanced proficiency in Salesforce, Clari, and forecasting tools.

• Exhibit analytical rigor, strong business judgment, and a track record of balancing customer advocacy with commercial outcomes.

• Bring prior experience within the cybersecurity or enterprise SaaS industry.

• Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.