As a
Senior Property Manager, you will lead high-performing team committed to delivering a best-in-class resident experience. With a focus on financial performance, budgeting, and operational efficiency, you'll have the autonomy and support to grow, influence, and thrive in a company that values forward-thinking, accountability, and excellence.
Essential job functions:Operations:
- Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Oversee day-to-day operations of entire on-site team, ensuring that all Rhapsody policies and procedures are being followed
- Manage and maintain all aspects of overall community budget and finances.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
- Coordinate special projects as required.
Service Excellence:
- Providing Best-In-Class service and communication to our residents and prospects, enhancing resident satisfaction leading to an increase in renewals and company reputation.
- Maintain a positive living environment for community resident through prompt conflict resolution and consistent follow-up.
- Develop and foster positive relations with all community vendors.
- Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs and resident events.
Leadership:
- Developing, mentoring and leading a high-performing, cohesive team, in order to maximize their engagement and minimize turnover.
- Leading by example, instilling and modeling the Rhapsody mission to be the best national management company.
- Ensure team is up to do date on mandatory and legislative training initiatives.
Education and Experience: - High school diploma or equivalent required, Bachelor's degree preferred
- 5 + years of on-site property management experience
- Proven experience in a leadership role managing a team in the Property Management industry.
- 2-3 years financial experience writing and maintaining budgets.
- Experience in supervisory role, leading and developing teams.
- Proficient in Yardi property management software or other similar property management software
To be Successful You Will Have:- Have a dedication to providing and modeling exceptional service.
- Demonstrate capacity for collaboration, with ability to work cross-functionally in fast-paced, matrixed and ambiguous environment.
- Be a self-motivated individual with a sense of urgency, a demonstrated work ethic and integrity.
- Excellent time management and organizational skills, with the ability to prioritize and shift tasks quickly as well as to work independently.
- Excellent interpersonal, communication and facilitation skills with the ability to influence leadership regarding proposed strategies.
- Effective problem-solving skills, with the ability to adapt to changing needs.
- Computer literate, including Microsoft Office Suite
- General office, bookkeeping and sales skills
- Excellent oral and written communication skills
