About the roleAs a Senior Program Manager, Application Security, you will lead the post-sale journey for a portfolio of large enterprise customers, turning their investment in Harness shift-left and runtime security products into measurable business outcomes. You will guide implementations, build adoption, and earn the trust of security and executive leaders along the way.
You are the primary point of contact for your customers and the link between customer, Sales, Product, and Engineering teams. If you enjoy bringing structure to complex security rollouts and helping people succeed with technology, this role is for you.
What you'll doDeliver customer outcomes- Drive measurable value for enterprise customers from the Harness runtime and shift-left security portfolio.
- Own the end-to-end journey: onboarding and implementation, adoption, value realization, and renewal readiness.
- Build and run customer success plans that connect product capabilities to each customer's business and security goals, and track progress against them.
Lead complex security programs- Manage multi-workstream implementations, including roadmap, milestones, scope, resourcing, and risk, across Harness and customer teams.
- Lead the engagement rhythm: weekly status, clear communication, and proactive risk management. You own the next steps and keep them moving.
- Keep project and delivery records clean and current across your portfolio.
Grow adoption and customer health- Watch for early signs of risk, such as slow adoption, stalled integrations, or sponsor changes, and act on them quickly.
- Spot opportunities for deeper adoption and bring them to the account team.
Build executive and cross-team relationships- Build and sustain trusted relationships with customer executives, including CISOs and security and engineering leaders.
- Plan and lead quarterly executive business reviews that show ROI, risk reduction, and the road ahead.
- Partner with Sales, Product, Engineering, and Support. Carry customer feedback to Product, and bring the right people together when an issue needs attention.
Stay close to the technology- Learn the products hands-on and run product demos and workshops, in plain language that works for both executives and practitioners.
What you bring- 7+ years in Customer Success, Technical Account Management, Program Management, or Professional Services in a SaaS environment, including experience with security products or programs.
- A track record of leading large, multi-workstream security or software implementations from start to finish, with results you can point to.
- Experience driving adoption and customer outcomes in complex, fast-moving technical environments.
- Working knowledge of modern security practices, such as secure software development, CI/CD, runtime security and vulnerability management.
- Comfort building relationships with both executives and hands-on technical teams, along with strong analytical and communication skills.
- Familiarity with CRM, customer success, and project tools such as Salesforce, Gainsight, and Jira.
- A degree in Computer Science, Engineering, or a related field, or equivalent experience.
Nice to haveYou don't need all of these. If you meet most of the requirements above and are excited about the work, we'd like to hear from you.
- A program management or security certification, such as PMP, CISSP, or CSSLP.
- Familiarity with "Forward-Deployed-Engineer" (FDE) and "Echo" delivery motion.
- Hands-on exposure to application or API security, DevSecOps, or cloud-native tooling.
- Experience with customers in regulated industries, such as financial services or healthcare.
- Experience running product demos or technical workshops.
What success looks like- Customers reach their agreed time-to-value milestones on schedule.
- Product adoption and customer health scores improve across your portfolio.
- Executive sponsors can clearly describe the security outcomes they have gained.
- Accounts renew and grow with no surprises.
- Projects, plans, and status updates are accurate and current.
Harness in the news:- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
