Job Description: Senior Product Manager, Prophet 21 (ERP) About the role Safeware is hiring a Senior Product Manager to own Epicor Prophet 21 (P21) as the system that runs our business. This person must know P21 end to end and apply it to our distribution operations.
You will own the P21 roadmap, configuration standards and enhancement backlog for P21 Web/Cloud. You will be responsible for integration throughout the entire P21 implementation from lead conversion, order placement, fulfillment, accounting, product, catalogs, pricing and more. This is a senior individual-contributor role with no direct reports. You will report to CDTO as part of the IT team and work closely with business owners, Epicor, and our implementation partners.
What makes this role different: we are not looking for a general product manager who has used an ERP. We want someone who has configured, troubleshot and optimized P21 in a distribution company. You should be able to explain why P21 behaves the way it does, not just where to click.
Location: On-site preferred in Lanham, MD
Type: Full-time, exempt •
Reports to: CDTO
Key responsibilities - Own the P21 product roadmap. Maintain a prioritized backlog of enhancements, fixes and process improvements tied to measurable business outcomes such as fill rate, margin, order cycle time and DSO.
- Act as the internal P21 authority. Be the go-to expert for how P21 should be configured and used in order entry, pricing, purchasing, inventory, warehouse, accounting and contracts.
- Design and configure solutions. Write requirements and configure P21 yourself, including system settings, pricing and contract structures, DynaChange screens, Business Rules, portals and workflows. Escalate to developers or Epicor only when needed.
- Run government and contract compliance in P21. Make sure GSA Schedule, federal and state contract pricing, country-of-origin (TAA) tracking and customer-specific item restrictions are modeled correctly and can be audited.
- Own integrations from the P21 side. Partner on punchout (cXML/OCI), EDI (850/855/856/810), tax (Avalara), shipping, CRM, CXP, and BI integrations. Use the P21 API and middleware where appropriate.
- Manage P21 Cloud releases. Review Epicor release notes, test updates in a sandbox, coordinate regression testing and communicate changes to users.
- Improve data and reporting. Set standards for product, customer, supplier, order and pricing master data. Facilitate BI integration with P21.
- Train and support users. Create SOPs and training. Triage complex tickets and find the root cause in system behavior.
- Manage vendors. Be the primary contact for Epicor support, account management and third-party P21 partners. Scope statements of work and hold partners to what they deliver.
Required Prophet 21 expertise Candidates should show deep, hands-on command of every area below.
P21 area What we expect you to know Order management & sales
Order entry, quotes, backorders and allocation, direct ship, RMAs, credit holds, customer and ship-to setup, job/contract orders, CRM activities
Pricing & contracts
Pricing service, pricing libraries and pages, customer part numbers, contract pricing, vendor rebates and cost contracts, price/cost updates, margin protection
Purchasing & suppliers
PO entry and approvals, the Purchase Order Requisition (POR) process, supplier setup, landed cost, vendor receipt, drop ship, supplier price files
Inventory & replenishment
Item master, locations, replenishment methods (min/max, EOQ, forecast), demand history, ABC classes, transfers, cycle counting, lot and serial tracking, kitting and assembly
Warehouse & fulfillment
WWMS/RF, bins and zones, pick/pack/ship, wave or batch picking, shipping carrier integrations, freight charges
Financials
AR, AP, GL, cash receipts, credit and collections, period and year-end close, commissions, sales tax
Government & compliance
GSA and government customer setup, contract pricing and item restrictions
eCommerce & integrations
Punchout (cXML/OCI), EDI transactions, P21 API, Avalara, shipping, CRM and BI connectors, middleware
Configuration & customization
System settings, DynaChange screens and rules, Business Rules (.NET), portals, workflows, security roles
Reporting & data
P21 data model, data import and cleanup, relevant KPIs
P21 Cloud administration
Release and upgrade management, sandbox testing, regression testing, performance, user administration
Distribution expertise for Safeware's business The ideal candidate has used P21 in a distribution setting and understands the problems it creates.
Qualifications Required - 7+ years of hands-on Prophet 21 experience, including at least one full implementation, upgrade or migration to P21 Web/Cloud
- 5+ years in wholesale distribution: industrial, MRO or a similar field
- Advanced configuration skills: P21 pricing, DynaChange, Business Rules, portals and system settings
- Strong SQL skills and working knowledge of the P21 database schema
- Experience with EDI, eCommerce or API integrations to P21
- A proven ability to turn business problems into clear requirements, test plans and adopted solutions
- Clear written and verbal communication with executives, warehouse staff and developers alike
Preferred - Experience supporting government sales, including GSA Schedule, TAA compliance and contract pricing
- eCommerce integration or punchout catalog administration
- Power BI or similar BI tools
- Experience with .NET/C# for Business Rules, or with middleware such as Boomi or SPS Commerce
- Product management, CSCP, APICS or PMP certification
- Active participation in the Epicor user community (EUG/Insights)
