5-7 years of hands-on experience with Salesforce Data Cloud and/or Salesforce Loyalty Management.
4+ years in application/production support, ideally in enterprise or banking sectors.
Proficient in L3 production support, incident management, and root cause analysis.
Strong understanding of Salesforce Data Cloud components and integration flows.
Knowledge of Salesforce Loyalty Management, including loyalty programs and points processing.
Experience with troubleshooting APIs, SQL queries, and application issues.
Familiarity with ServiceNow and ITIL-based incident management processes.
Responsibilities
Provide hands-on production support for Salesforce Data Cloud and Loyalty Management.
Manage critical incidents and coordinate with stakeholders for issue resolution.
Troubleshoot and resolve production issues within defined SLAs.
Conduct root cause analysis and implement solutions to prevent recurrence.
Support data ingestion and integration flows within Salesforce platforms.
Participate in rotational on-call support as needed.
Utilize monitoring tools to ensure system performance and reliability.
Benefits
Opportunity to work with cutting-edge Salesforce technologies.
Collaborative work environment with a focus on professional development.
Exposure to enterprise-level challenges in a banking context.
Potential for career advancement within a growing organization.
Full Job Description
Job Description
Stronghands-on experience in Salesforce Data Cloud and/or Salesforce LoyaltyManagement, with solid technical knowledge of platform architecture andfunctionality.
4+years of relevant experience in application/production support, preferablyin enterprise or banking environments.
Experiencein L3 production support, incident management, troubleshooting, root causeanalysis (RCA), and problem resolution within defined SLAs.
Goodunderstanding of Salesforce Data Cloud components, including DMO, DLO,Data Spaces, data ingestion, and integration flows.
Knowledgeof Salesforce Loyalty Management, including loyalty programs, pointsprocessing, earning/redemption rules, and related integrations.
Experiencetroubleshooting APIs, data integrations, SQL queries, andupstream/downstream application issues.
Familiaritywith ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-basedincident and change management processes.
Strongtechnical background, preferably with prior Salesforce developmentexperience, combined with hands-on production support capabilities.
Abilityto independently manage critical incidents, coordinate with stakeholders,and drive issue resolution with minimal supervision.
Willingnessto provide hands-on production support, including rotational on-callsupport when required.
