Bachelor's degree or equivalent experience preferred
1+ years logistics industry experience required
2+ years of experience in a supervisory or management role required
Experience with P&L management, objective setting, and project management preferred
Responsibilities
Lead and develop a diverse team of Supervisors and indirect reports
Implement efficient workflows and standardize processes to enhance productivity
Ensure compliance with health and safety regulations
Compile reports on key performance indicators for decision-making
Foster open communication and collaboration within the team
Partner with HR to support the hiring process of Supervisors
Collaborate with cross-functional teams for timely order fulfillment
Engage with customers to address concerns and improve satisfaction
Benefits
Opportunity to impact warehouse operations significantly
Role within a globally recognized leader in contract logistics
Support in professional development and team culture
Engagement in a safe and efficient work environment
Full Job Description
The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $110,000, with bonus potential.
This posting is for an existing vacancy.
As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.
Job Description
Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.
Required Education and Experience
Bachelor's degree or equivalent experience, preferred.
1+ years logistics industry experience, required.
2+ years of experience in a supervisory or management role, required.
Experience with P&L management, objective setting, and project management, preferred.
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About DHL Group
DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
