Property Description: A KemperSports-managed golf facility in the Chicago area offering public golf, outings, instruction, retail and food and beverage services.
Position Summary: KemperSports is seeking a Senior Operations Manager for Harborside International in the Chicago area. This position leads daily golf and guest service operations and coordinates execution across departments. The successful candidate will be a visible, hands-on leader who develops staff, strengthens operating controls and uses business results to improve service and profitability.
Essential Duties and Responsibilities: - Lead daily golf operations, including reservations and tee sheet execution, golf shop service, outside services, practice operations and pace of play.
- Coordinate department schedules and daily priorities so golf operations, food and beverage, maintenance and events deliver a consistent guest experience.
- Build staffing schedules around forecast demand, monitor labor productivity and coach supervisors on service standards and cost control.
- Manage the operating handoff for tournaments and outings. Confirm event details, staff assignments and coordination with food and beverage, then review execution and guest feedback.
- Oversee merchandise purchasing, receiving, inventory counts, product presentation and pricing. Track sales, margins and outstanding orders with accounting support.
- Coordinate approved player development and instruction programs, including teaching schedules, registration, staff coverage and participant follow-up.
- Review daily revenue, rounds, tee time utilization and departmental expenses. Help prepare budgets and forecasts, investigate variances and carry out agreed improvements.
- Recruit, onboard and train operating staff with Human Resources support. Give regular feedback and develop supervisors who can manage daily responsibilities independently.
- Keep reservations, point-of-sale and operating procedures current. Train staff on accurate transactions, cash handling, inventory records and timely reporting.
- Work with sales and marketing to deliver promotions, retain outing customers and improve conversion from reservations to completed rounds.
- Coordinate course access and daily operating changes with the Superintendent. Address guest concerns promptly and communicate service issues to the appropriate leaders.
- Keep regional leadership informed of staffing needs, financial trends and operating concerns. Implement company safety and service programs and complete assigned improvement projects.
Qualifications: - At least five years of relevant golf operations or facility management experience, including responsibility for staff and operating results.
- Experience as a Head Golf Professional, Director of Golf, Assistant General Manager or comparable operating leader is preferred.
- Demonstrated ability to manage tee sheet operations, tournament execution, merchandise inventory and guest service.
- Working knowledge of budgets, labor scheduling, purchasing and financial reporting, with an ability to turn performance data into operating improvements.
- Strong coaching and organizational skills, sound judgment and effective communication across departments.
- Proficiency with tee sheet and point-of-sale platforms and Microsoft Excel, Word and Outlook.
- College degree and PGA Class A membership preferred; neither is required.
- This on-site role requires a flexible schedule that includes early mornings, evenings, weekends and holidays as business needs require. Work takes place in the clubhouse and outdoors; staff must follow facility safety practices around golf activity, equipment and changing weather.
Supervises: Department leaders and property staff across golf operations, food and beverage, golf course maintenance and sales.
Classification: Full-time, Non-Seasonal, Salaried, Exempt
Annual base salary is $115,000-$130,000. Benefits include health insurance, a retirement plan, paid time off and professional development support, subject to eligibility and applicable plan terms.
