Position Summary
This position is accountable for optimizing work flow across Aetna Service Operations as an individual contributor. The role documents end-to-end workflows, clarifies process ownership, identifies points of breakdown, and prioritizes the highest-impact improvement opportunities. Working collaboratively across the organization, the incumbent partners with key stakeholders to drive remediation, improve operational effectiveness, and deliver sustainable process improvements.
Key responsibilities include:
• Document end-to-end workflows within and across the organization
• Establish clear ownership for each step and handoff
• Diagnose root causes of process failure and rework
• Maintain a prioritized view ranked by impact and effort
• Build the enterprise-level storyline that connects findings to executive decisions
• Confirm remediation owners and timelines across the organization, and track progress to closure
Required Qualifications
• Eight or more years in operations, process excellence or transformation
• Experience mapping processes across organizational boundaries
• Proven ability to identify root cause and establish durable process ownership
• Proven ability to drive results across the organization through influence
• Comfortable working with limited precedent and building structure where none exists
Preferred Qualifications
• Lean Six Sigma Black Belt certification
• Transformation office or process excellence experience
• 3-5 years of consulting experience
Education
• Bachelor's degree in business, healthcare administration, industrial engineering or a related field
• Master's degree preferred
Pay Range
The typical pay range for this role is:
$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on .
We anticipate the application window for this opening will close on: 11/02/2026
