The OpportunityEY's Financial Services Risk Management (FSRM) practice helps financial institutions manage fraud risk, strengthen controls, improve customer protection, and comply with evolving regulatory expectations. As a Senior Manager within the Fraud practice, you will lead complex client engagements, oversee large-scale fraud transformation initiatives, and support business growth across the Canadian market. Supported by related Fraud and FinCrimes job postings within FSRM.
Key Responsibilities- Lead fraud risk management, fraud transformation, and fraud technology engagements for banking and financial services clients.
- Serve as the primary client contact for executive stakeholders and provide trusted advisory services.
- Oversee fraud strategy, operating model design, fraud controls, investigations, analytics, and fraud technology implementations.
- Lead multidisciplinary teams across business, technology, operations, risk, compliance, and external vendors.
- Manage engagement economics, project delivery, quality assurance, and risk management.
- Drive business development activities including proposals, pursuits, relationship management, and thought leadership.
- Coach, mentor, and develop managers, senior consultants, and consultants.
- Contribute to the growth of the FSRM Fraud practice and development of new service offerings.
Client Advisory & Stakeholder Management - Act as a trusted delivery lead to client executives and program leaders by translating business priorities into executable technology outcomes and making execution risks visible early.
- Lead decision-oriented working sessions that force clarity on scope, ownership, dependencies, trade-offs, readiness gaps and next actions.
- Build credibility with business, technology, operations, vendor and executive stakeholders by being direct, fact-based, delivery-oriented and consistently reliable under pressure.
- Communicate progress, blockers, risks, recommendations and recovery actions with clarity, using evidence-based status reporting and practical next steps.
- Constructively challenge unrealistic timelines, unclear scope, weak ownership, untested assumptions and vendor commitments that create go-live risk.
- Maintain the confidence of senior stakeholders while still being hands-on enough to know whether the work is truly moving.
Business Development & Practice Support - Support proposals, RFP responses and solution design with credible delivery assumptions, staffing models, risks, dependencies, implementation paths and go-live considerations.
- Contribute to Fraud Technology offerings by codifying practical delivery playbooks, reusable plans, readiness checklists, risk patterns, cutover approaches, testing approaches and lessons learned from real banking implementations.
- Bring practical insight on what works in fraud technology delivery, including vendor-led implementation, agile-at-scale, systems integration, data migration, testing automation, production readiness and operational stabilization.
Team Leadership & Collaboration- Lead onshore, nearshore, offshore, client and vendor team members with clear expectations, outcome ownership and timely intervention when delivery is at risk.
- Create a high-accountability delivery culture where teams surface issues early, solve problems directly and focus on measurable progress.
- Raise the bar for fraud consulting delivery capability by coaching teams on execution discipline, release readiness, client communication, defect management, dependency management and delivery leadership under pressure.
- Be comfortable stepping into unstructured situations, creating clarity quickly and becoming a trusted delivery lead for senior stakeholders.
Skills and Attributes for Success- Deep understanding of fraud risk management within financial services.
- Experience across fraud domains such as payments, cards, digital banking, lending, deposits, account takeover, identity fraud, and financial crime.
- Strong stakeholder management and executive communication skills.
- Proven program delivery and project leadership experience.
- Ability to translate complex risks into practical business solutions.
- Strong analytical, problem-solving, and people leadership capabilities.
What we look for- Bachelor's degree in Business, Finance, Accounting, Risk Management, Data Analytics, or a related field.
- 10+ years of relevant experience in fraud risk, financial crime, consulting, banking, or risk management.
- Demonstrated experience leading large client engagements and teams.
- Experience with fraud technologies, fraud analytics, investigations, or financial crime transformation initiatives.
- Professional certifications (CFE, CAMS, CFA, CPA, FRM, or similar) are considered assets.
Ideally, You'll Also Have - Experience with Agile delivery, DevOps, release management and modern delivery models in environments where agile ceremonies are tied to actual delivery outcomes.
- Experience in large-scale fraud transformation programs with multiple vendors, system integrators, internal technology teams, business owners, risk/compliance stakeholders and production readiness gates.
This job posting relates to an existing vacancy within our organization.
What we offerWhen you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:
- $5,000 per year for mental health support benefits
- Wellbeing benefit of $1,200/year
EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.
- Toronto: $148,000 to $222,500
Explore how a career at EY is yours to build at https://www.ey.com/en_ca/careers/personalized-career-development
Discover how, when and where you can work at https://www.ey.com/en_ca/careers/flexibility-mobility
Are you ready to shape your future with confidence? Apply today.
