OverviewAre you ready to shape how IT partners with the business by strengthening stakeholder relationships?As the
Senior Manager, IT Business Relationship Management (BRM), you'll be responsible for establishing, leading, and maturing Shure's overall IT BRM practice, strengthening alignment between IT and business stakeholders. You'll provide functional direction to BRMs across the IT organization and drives consistent relationship management, business engagement, roadmap development, demand and portfolio alignment, and value communication. By partnering closely with business and IT leaders, you'll clarify priorities and business needs, improve planning and business case discipline, align demand with capacity, and establish metrics that demonstrate stakeholder satisfaction and the value of IT investments. You'll also lead the training and change management needed to embed the operating model, governance practices, processes, and ways of working across the organization.
This role is hybrid and will be based out of our Niles, IL corporate HQ.Responsibilities- Develops, implements, matures and maintains the IT Business Partnership operating model over time, including role definitions, processes, templates, stakeholder engagement practices, success measures, continuous improvement routines, and governance practices.
- Coordinates and enables IT business partners, ensuring consistent practices for business relationship management, business engagement, roadmap development, intake alignment, and value communication across business areas.
- Leads efforts with business and IT leaders to identify business priorities, clarify business problems before solutions are proposed, develop rolling multi-year technology roadmaps, and align demand with IT capacity and portfolio priorities.
- Works closely with key stakeholders to improve upfront planning, business case discipline, resource transparency, and cross-functional execution.
- Establishes and maintains metrics, reporting, and communication practices that improve visibility into IT priorities, delivered value, stakeholder satisfaction, roadmap progress, and opportunities for continuous improvement.
- Performs other duties as assigned.
Qualifications- Bachelor's degree in Information Technology, Business Administration, Management Information Systems, Computer Science, or a related field.
- Minimum of 8 years of experience in IT, business relationship management, technology consulting, business analysis, portfolio management, product management, or related business-facing technology roles.
- Minimum of 3 years of experience leading cross-functional initiatives, programs, or operating model improvements; direct people management experience preferred but not required.
- Proven experience building trusted relationships with senior business and IT stakeholders and translating business needs into technology strategies, roadmaps, and actionable plans.
- Demonstrated experience developing and maturing business relationship management including technology business partner practices, intake, demand management, portfolio planning, and roadmap processes.
- Strong understanding of enterprise IT operating models, project and portfolio governance, business case development, resource planning, and value realization practices.
- Experience working in a global, matrixed, cross-functional environment; manufacturing, product development, finance, supply chain, or enterprise applications experience preferred.
- Ability to influence without direct authority and coordinate leaders who have assigned business partner responsibilities while maintaining consistency across the program.
- Strong facilitation, executive communication, stakeholder management, conflict resolution, and change management skills.
- Strong analytical and problem-solving abilities with ability to connect business strategy, process needs, technology capabilities, cost, risk, and delivery constraints.
- Familiarity with Agile, hybrid, and waterfall delivery models and tools such as Jira, Confluence, Planview, Microsoft 365, or similar platforms.
- BRMP, CBRM, PMP, Prosci, Agile, or related certification is a plus.
- Ability to work effectively in a global, cross-functional team environment.
Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.
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