About This Role:Axsome Therapeutics is currently searching for a Senior Manager, Field Effectiveness to support our commercial product launches. The Senior Manager, Field Effectiveness is responsible for a variety of coordination and execution of key sales operations functions. Key responsibilities include 1) Management and maintenance of sales operations processes such as incentive compensation, alignments, targeting, and reporting 2) Working cross functionally with Marketing and Sales Leadership on HCP DCC engagement plans to ensure they are effective and efficient 3) Ensure that field teams maximize the use of data and technology to deliver results and 4) Manage field related compliance operations. This role will report directly to the Director of Field Effectiveness.
This role is based at Axsome's HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles.
Job Responsibilities and Duties include, but are not limited to, the following:
- Work with cross-functional team to optimize and manage field team alignments, HCP engagement plans
- Manage vendors to enhance sales operations processes and reporting
- Manage and provide thought leadership on organizational omnichannel capabilities
- Identifies relevant field KPI's and works with field leadership to put in place relevant reports/dashboards to understand and effectively manage opportunities
- Create ad hoc analysis/reports to identify opportunities for Field execution based on CRM engagement data and secondary data sources (IQVIA/Symphony/etc.)
- Collaborate with broader Commercial Operations team to review data, improve existing processes, and on new projects
- Act as a liaison with Corporate Compliance to ensure all systems support our field representatives and meet compliance requirements
- Leverage CRM/SFA systems to full capabilities and enhance to support the field
- Support Sales leadership in the organization and coordination of National Sales meetings, Manager Meetings, and POA meetings
- Additional responsibilities as assigned
Requirements / Qualifications- Bachelor's Degree required
- 6+ years of sales operations experience in the pharmaceutical or biotech industry (which may include work as a consultant or supplier to the industry
- Demonstrated knowledge of sales operations with the ability to identify and investigate operational needs/opportunities, and lead the implementation of improvements within the area of responsibility
- Experience in Sales Force Design, Alignment, Targeting, Call Planning, and Incentive Compensation
- Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions
- Advanced knowledge of MS Office (Excel, PowerPoint, Word) is required
- Understands key pharmaceutical data sources (e.g. IQVIA, Symphony) and data structures to produce insights
- Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions
- Strong team player with ability to manage conflicting priorities
- Demonstrated ability to work with many cross-functional partners
- Ability to interact and communicate with all levels in the organization
- Self-starter. Proactive in nature, actively participates and self-motivated
- Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who are looking for fully remote roles
Experience, Knowledge and Skills- Experience in CNS therapeutic area is preferred
- Experience in omnichannel planning
- Experience supporting Veeva CRM applications
- Experience in programming (SQL, SAS, or Python preferred)
Salary and Benefits:The anticipated salary range for this role is $140,000 - $165,000. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.
