Senior Manager, Commercial Program Management

The Opportunity The Sr. Manager, Commercial Program Management leads the cross-functional programs that scale the commercial organization's systems, processes, and decision-making. Reporting to the VP of Commercial Operations, this role owns delivery of major commercial technology initiatives and other commercial planning initiatives across Sales, Marketing, Finance, Quality and other teams supporting full commercial launch including but not limited to: commerce platform implementation, and CRM enablement, program planning across various functional areas - and manages the RFP process and vendor selection for these initiatives where applicable. This role manages projects aligned across all commercial and supporting workstreams - including Sales, Marketing, Quality, and Medical Affairs, among others - ensuring the organization is GTM-ready as it scales its full direct sales organization. This person operates at the intersection of technology, process, and strategy: gathering and translating business requirements, coordinating vendors and service providers, and keeping cross-functional teams aligned to timelines, budgets, and business outcomes. Success in this role requires strong systems and process expertise, sound business judgment, and the ability to lead complex initiatives by influence rather than authority. This is a hands-on role, requiring direct, day-to-day involvement in project execution alongside cross-functional teams. This job is a full time, onsite role based at our Irvine CA offices. What You'll Do Program & Project Leadership

• Lead cross-functional programs - commerce platform implementation and other commercial enablement projects - from initiation through go-live and adoption.
• Own program governance across scope, timeline, budget, risk, and change management for multiple concurrent initiatives working closely with project leads for respective areas.
• Facilitate key milestone and go/no-go decisions with key stakeholders, keeping projects on schedule and within budget.
• Track and report on ROI for commercial technology investments, and validate business cases at each major decision point.

Go-to-Market & Cross-Functional Alignment

• Align program delivery across all commercial and supporting workstreams - including Sales, Marketing, Quality, and Medical Affairs - so initiatives land consistently across the business.
• Partner with workstream leaders to identify dependencies, sequence milestones, and resolve cross-functional roadblocks.
• Ensure systems, processes, and training are GTM-ready to support the organization's full direct sales organization.

ERP / CRM Requirements & Implementation

• Lead requirements gathering, solution design, and implementation of integration between ERP and CRM platforms.
• Partner with IT, Sales, Marketing, Quality, Medical Affairs, Finance, and Operations to translate business needs into system requirements and process design.
• Oversee user acceptance testing, training, and change management to drive successful adoption across the commercial organization.

Vendor & Cross-Functional Coordination

• Lead the RFP process and vendor selection for major commercial technology and program investments.
• Manage relationships and performance across multiple technology vendors and implementation service providers.
• Coordinate cross-functional teams and external partners to keep delivery aligned across concurrent workstreams.
• Hold vendors accountable to contracts, scope, and timelines, and escalate and resolve delivery risks as they arise.

Commercial Enablement

• Lead additional commercial enablement projects that improve productivity, data quality, and go-to-market effectiveness.
• Build scalable processes, documentation, and governance to support the broader commercial organization as it grows.

What We Are Looking For Required Qualifications

• Bachelor's degree in Business, Information Systems, or a related field; MBA a plus.
• 7-10+ years of experience in program/project management, business systems, or commercial operations, including hands-on ERP and/or CRM implementation experience.
• Proven track record managing complex, cross-functional programs and multiple vendors or service providers simultaneously, including RFP and vendor selection processes.
• Strong understanding of the commercial ecosystem - sales, marketing, customer operations, and the systems that support them.
• Experience with long-range sales planning and forecasting.
• Experience aligning cross-functional workstreams - such as Sales, Marketing, Quality, and Medical Affairs - to support go-to-market execution.
• Project management certification (PMP or equivalent) preferred.

Skills & Attributes:

• Exceptional written and verbal communication skills, with the ability to translate complex or technical concepts for varied audiences.
• Strong analytical and problem-solving abilities.
• Flexible and adaptable, comfortable operating amid ambiguity and shifting priorities.
• Results-oriented, with a consistent record of delivering projects on time and within budget.
• Skilled at managing ROI and facilitating key milestone and decision-making conversations with stakeholders.
• Strong vendor management and negotiation skills.
• Demonstrated ability to lead through influence across a matrixed organization, without relying on direct authority.

Compensation The most likely base pay range for this position is $160,000 - $190,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual's exact level of compensation. Base salary is only one element of employee compensation at Hugel Aesthetics. The total compensation could include base salary, bonuses, and equity awards Benefits At Hugel Aesthetics, we invest in our colleagues by offering a comprehensive benefits package built to support your health, financial future, and peace of mind. Employees enjoy robust medical, dental, and vision coverage, alongside a 401(k) program with a company match to help build long-term financial security. Our trackless PTO program and competitive corporate holiday schedule give you the flexibility to rest and recharge while out of the office. We also offer optional benefits like wellness programs, legal services, and identity monitoring, so you can choose the coverage that fits your life.