Bachelor's degree in business or related field; advanced degree or insurance certifications preferred.
8+ years of management experience, with 5+ years in client-facing roles in insurance or assistance industry.
Proven expertise in managing Profit & Loss and leading cross-functional teams in a global context.
Strong leadership skills to motivate and develop high-performing teams.
In-depth knowledge of claims processes and TPA business operations.
Experience with Lean or similar process improvement methodologies.
Excellent relationship management skills for collaboration and influence across departments.
Responsibilities
Oversee the strategic direction and operational excellence of TPA activities for AXA Partners.
Lead and mentor a team of 4 department managers and over 50 staff to foster a customer-centric culture.
Develop and execute business plans and budgets that align with global transformation objectives.
Drive productivity and service quality improvements through change management initiatives.
Build and maintain strategic relationships with clients, intermediaries, and partners to support business growth.
Manage outsourced claims operations ensuring quality and timely resolution of escalations.
Lead talent development efforts to enhance team capabilities and improve processes.
Benefits
Annual Company & Performance based discretionary bonus up to 10%
20 days of annual leave (increasing to 25 based on service length)
8 paid company holidays
Comprehensive medical, dental, vision and life insurance
401(k) pension plan with employer match
Paid parental leave
Education reimbursement
Hybrid work model - 3 days in the office per week
Full Job Description
What you'll be doing:
Oversee the strategic direction and operational excellence of AXA Partners' Travel and Medical TPA activities, including offshoring claims functions.
Lead a team of 4 department managers and indirectly manage over 50 staff, fostering a high-performance, customer-centric culture.
Develop and execute business plans and budgets aligned with global AXA transformation objectives, ensuring operational stability and growth.
Drive change management initiatives to boost productivity, improve service quality, and implement process improvements utilizing Lean methodologies.
Build and maintain strong relationships with key clients, intermediaries, and partners, supporting new service development and business opportunities.
Manage outsourced claims operations, ensuring contractual adherence, quality standards, and timely resolution of escalations.
Lead talent development, coaching, and transformational projects to enhance team capabilities and process efficiencies.
Support the assessment of new business ventures through feasibility studies, executive presentations, and operational planning.
What you'll bring:
Bachelor's degree in business or a related field; an advanced degree or insurance certifications are a plus.
At least 8 years of management experience, with a minimum of 5 years in direct client interaction within the insurance or assistance industry.
Proven success managing Profit & Loss and leading cross-functional teams in a global environment.
Strong leadership skills with the ability to motivate, mentor, and develop high-performing teams.
Deep knowledge of claims processes, cost containment, and TPA business operations.
Experience implementing Lean or similar process improvement methodologies to drive efficiency.
Excellent relationship management skills, with the ability to influence and collaborate across departments and external partners.
Proficiency in Microsoft Office Suite and familiarity with workforce management principles is preferred.
What we offer: (only United States) For Canada to be provided during the interview process
At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
Salary range: $90K - $110K based on experience
Annual Company & Performance based discretionary Bonus up to 10%
20 days Annual Leave (rising to 25 days based on length of service)
8 Paid Company Holidays
Medical, Dental, Vision and Life Insurance
HSA, FSA and HRA available + Employer Contribution
401(k) Pension Plan & Employer match
Paid Parental Leave
Education Reimbursement
Hybrid Work - 3 days in the office per week
For more information about benefits, click here; https://www.careers.axapartners.com/global/en/us-benefits
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About AXA Group
AXA is a French multinational insurance firm that engages in global insurance, investment management, and other financial services. The AXA Group operates primarily in Western Europe, North America, the Asia Pacific region, and the Middle East, with a presence also in Africa. AXA is a conglomerate of independently run businesses, operated according to the laws and regulations of many different countries. The company is a component of the Euro Stoxx 50 stock market index.
