Zendesk

Senior Fullstack Engineer, Solve

Zendesk$145K — $217K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in production software development
  • Strong backend engineering skills focusing on APIs and asynchronous systems
  • Proven track record of owning product features end to end
  • Experience with real-time or event-driven systems like WebSockets or WebRTC
  • Passion for product quality and user-centric problem solving
  • Interest in voice AI and real-time system technology

Responsibilities

  • Build and enhance backend systems for real-time voice conversations
  • Develop integrations for telephony and external AI services
  • Ship product features across the voice platform, including web experiences
  • Improve system reliability, observability, and performance
  • Tackle real-time interaction challenges like conversation flow and responsiveness
  • Collaborate with product and design teams to refine voice experiences

Benefits

  • Opportunity to have direct impact on user experience
  • Engagement with interesting technical challenges in AI
  • Broad ownership across product, platform, and infrastructure
  • Contribute to shaping the future of voice AI products
Full Job Description
Job Description

About the Role

We're building a real-time voice AI product for live, natural conversations. This is a chance to work on a product where engineering quality is felt immediately by users. Every improvement to latency, reliability, and conversation flow makes the experience faster, smoother, and more human. We're looking for a Senior Full Stack Engineer who can own product features end to end, while bringing strong backend engineering fundamentals. This is a full stack role, but the center of gravity is backend: real-time systems, integrations, performance, and reliability.

What You'll Work On

Build and improve the backend systems that power real-time voice conversations
• Develop integrations for telephony, real-time audio, and external AI services
• Ship product features across our voice platform, including user-facing web experiences where needed
• Improve platform reliability, observability, and performance
• Work on real-time interaction challenges like interruptions, responsiveness, turn-taking, and conversation flow
• Collaborate closely with product and design to build voice experiences that feel polished and intuitive

Why This Role Is Exciting
• Real user impact: your work directly shapes how every conversation feels
• Interesting technical problems: low-latency systems, real-time interaction, and AI-powered workflows
• Broad ownership: you'll contribute across product, platform, and infrastructure
• Strong opportunity: voice AI is still early, and you'll help define what great products in this space look like

We'd Love to Hear From You If You

Have 3+ years of experience building production software
• Are a strong backend engineer first, with solid fundamentals in APIs, async systems, integrations, and system design
• Have experience building and owning product features end to end
• Have worked with real-time or event-driven systems such as WebSockets, WebRTC, streaming, or low-latency APIs
• Care about product quality and enjoy solving user-facing problems
• Are excited about voice AI, conversational products, or real-time systems

Nice to Have
• Experience with React and TypeScript
• Experience building frontend product experiences
• Experience with Python and async backend architectures
• Experience with telephony, WebRTC, SIP, or audio/video systems
• Experience with LLMs, speech systems, or conversational AI
• Experience debugging performance or reliability issues in production

Tech Stack

Python, FastAPI, React, TypeScript, WebRTC, Redis, MongoDB, and modern LLM / speech

infrastructure.

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

About Zendesk

Zendesk is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. The company provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has over 4,000 employees and serves 150,000 customers in 160 countries. The company was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.
Learn more about Zendesk
Size
2,570 employees
Market Cap
$10.3 billion
Industry
Net Income
-$218.1 million
Founded
2007
5 Year Trend
+33.7%
Revenue
$1 billion
NASDAQ

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