5+ years of experience in field services support or related role
Strong technical knowledge of field service operations
Excellent communication and interpersonal skills
Proven ability to manage multiple projects simultaneously
Familiarity with industry-specific software and tools
Responsibilities
Coordinate and oversee field service operations to ensure efficiency
Provide technical support and training to field staff
Develop and implement service strategies to enhance customer satisfaction
Monitor service performance metrics and report findings
Collaborate with cross-functional teams to resolve service issues
Benefits
Comprehensive health insurance package
401(k) retirement plan with company match
Generous paid time off and holiday schedule
Opportunities for professional development and training
Flexible work arrangements
Full Job Description
Senior Field Representative, Field Services Support
About Ricoh USA, Inc.
Ricoh USA, Inc. is a technology company that provides document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. The company is a subsidiary of Ricoh Company, Ltd., a Japanese multinational imaging and electronics company. Ricoh USA, Inc. was founded in 1962 and is headquartered in Malvern, Pennsylvania.
