Job Description

Partners with executive management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Oversees and forecasts the scope, milestones, and objectives for each technical program, orchestrating the collaboration of teams to drive the successful delivery of each aspect of technical programs within their span of control. Oversees strategies that streamline comprehensive program plans that outline the management process for technical and considers cross-organizational scope impacting products and business. Oversees the development and execution of comprehensive risk mitigation strategies, driving alignment across multiple teams and executive leadership on these strategies. Establishes the vision and strategic direction for technical program improvement across the group, embedding best practices into organization-wide initiatives and ensuring long-term operational excellence and scalability. Leads meetings with executive-level stakeholders to align priorities, drive collaboration, and achieve technical program objectives. Guides technical programs and initiatives to improve efficiency, setting strategic direction for teams to shape these programs. Oversees the technical execution of reporting and analytics initiatives, ensuring enhancements to group-wide technical program execution. Fosters strategic relationships with internal Oracle teams as a technical liaison, ensuring a collaborative approach to achieving organizational objectives and customer success within Oracle commitments.

Responsibilities

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

- Overseesthe delivery of products or services, implementing and ensuring compliance withall third party, security, export, accessibility, and legal compliance requirements.

- Leveragestechnical knowledge to identify risks, manage scope, estimate programtimelines, request feasibility, testing requirements, and determine appropriateresources.

- Leadsstrategic oversight and direction for the group's response to critical securityescalations, ensuring appropriate access to information, adjusting timelines,and communicating assessed risks and potential mitigation strategies withexecutives to align on the optimal proposed path to resolution.

- Drivesstrategic forecasting of program demands and resource allocation, collaboratingwith key stakeholders to validate predictions and optimize resource allocation.

- Drivesthe continuous evolution of processes to enhance the reliability, resilience,and scalability of the products or services, leveraging cutting-edgetechnologies and best practices.

- Developsstrategic priorities and plans regarding maintenance activities and ad-hocmaintenance.

TechnicalManagement and Execution - Technical Strategy and Execution:

- Utilizestechnical knowledge to identify and manage program dependencies and risks.

- Supportsrapid response to escalations, coordinating within the group and communicatingto group members to assess risk, determine mitigation strategies, and executethe optimal proposed path to resolution.

- Definesglobal strategies for various products, including transitions to Oracle Cloudinfrastructure, positioning the organization for successful innovation.

- Establishesglobal delivery standards and guidelines, ensuring alignment with Oracle bestpractices.

- Engagesand leads global initiatives through all phases of Implementation, Incident,Problem, and Organizational Change activities, including process automations.

ProgramOversight - Strategy and Decision-Making:

- Overseesguidance provided to team members, ensuring excellence in managing customerinteractions, service teams, and stakeholders.

- Overseesand forecasts the scope, milestones, and objectives for each program,orchestrating the collaboration of teams to drive the successful delivery ofprograms within their span of control.

- Scopesand refines key performance indicators (KPIs) and develops measurement methodsto monitor, evaluate, and optimize group performance against established goals(e.g., scope, timelines, deliverable quality).

- Drives aculture of effective collaboration and alignment of priorities, developing acommunication strategy with partners and customers to achieve group goals.

ProgramOversight - Program and Operations Management:

- Overseesstrategies that streamline comprehensive program plans that outline themanagement process for technical, non-technical, and cross-organizational scopeimpacting products and business.

- Overseesthe work of program staff (e.g., development, quality assurance, customersuccess), developing strategies that ensure successful identification andmitigation of barriers, including risks and issues in workflows.

- Shapesthe long-term strategy for comprehensive program documentation (e.g., statusreports, program plans), driving alignment with group objectives and businesspriorities.

- Engageswith senior leadership to communicate program expectations, progress, andchallenges, ensuring program management best practices are embedded at alllevels.

- Sets thestrategy for program governance meetings, ensuring alignment across theorganization and with senior leadership.

- Createsand champions strategies to lead and direct global teams in achievingoperational or functional goals, ensuring alignment with customer service levelagreements (SLAs), and productivity targets.

- Overseesforecasting program demands, funding, and resourcing, ensuring alignment withprogram goals.

- Sets thestrategy for change management initiatives for programs, such as priority,scope, scheduling, or requirement changes.

ProgramOversight - Risk Management:

- Overseesthe development and execution of comprehensive risk mitigation strategies,driving alignment across multiple teams, departments, and senior leadership onthese strategies.

- Providesoversight on the analysis of costs, benefits, and return on investment (ROI),ensuring optimized program outcomes and group success.

- Leveragesextensive technical expertise and resource options to champion seamlesssolution delivery and widespread adoption.

- Shapesgroup adoption strategies, influencing technical resource investments andexecutive stakeholders to drive long-term innovation and businesstransformation.

ProcessEfficiency - Process Optimization:

- Establishesthe vision and strategic direction for program improvement across the group,embedding best practices into group-wide initiatives and ensuring long-termoperational excellence and scalability.

- Overseesthe testing, implementation, and optimization of initiatives and solutions toachieve operational excellence and exceed business goals.

- Setsdirection for optimizing methodologies, ensuring seamless program execution,cross-functional collaboration, and the achievement of exceptional team andprogram outcomes.

ProcessEfficiency - Continuous Improvement:

- Drivesinnovation through continuous improvement methodologies, ensuring group-wideoperational efficiencies.

- Shapesstrategic decision-making by embedding data-driven decision-making into broaderbusiness processes.

- Providesstrategic priorities for initiatives to drive the direction of efforts toadvance solution availability, reliability, and security.

- Iteratesprocesses based on feedback and KPIs, analyzing results through retrospectives.

- Reviewsthe definition of requirements and configurations of existing and newdevelopment tools, where applicable, in accordance with group goals and OKRs.

Collaborationand Program Leadership - Cross Functional Collaboration:

- Leadsmeetings with senior leader stakeholders to align priorities, drivecollaboration, and achieve program objectives.

- Consultsand advises department leaders to improve teamwork, streamline processes, andenhance operational efficiency across the group.

- Sharesprogram updates and plans to senior leader stakeholders, communicating complexinformation and driving informed decision-making processes.

- Enhancesstakeholder engagement to inform and shape decision-making, improving theexecution of programs across the group.

Collaborationand Program Leadership - Program Leadership:

- Guidesprograms and initiatives to improve group efficiency, setting strategicdirection for teams to shape these programs.

- Identifiesareas for improvement, develops and executes comprehensive change managementstrategies, and ensures successful adoption of new processes or systems.

- Adviseson the development and execution of strategic plans and initiatives, aligningthem with group goals and objectives.

- Ensuresthat the program team and other stakeholders are aligned with the program goalsand motivated, identifying and addressing conflicts and issues.

Dataand Analysis:

- Overseesthe execution of reporting and analytics initiatives, ensuring enhancements togroup-wide program execution.

- Alignsefforts across the group, driving consistency in solving highly complex problemsimpacting the success of the program(s), including adherence to service levelagreements (SLAs).

- Conductsanalysis and reviews results of the analysis, which may include competitiveanalysis, trend analysis, and KPI analysis, to drive data-informed decisions tosupport the program goals, presenting findings with immediate team'sstakeholders.

StakeholderEngagement:

- Fostersstrategic relationships with internal Oracle teams worldwide, ensuring acollaborative approach to achieving organizational objectives and customersuccess within Oracle commitments.

- Championscommitment and partnership within customer organizations, influencing at highlevels to align Oracle's offerings with customer strategies.

- Promotesand empowers high-level collaborations with customer counterpart leads forcontinuous review and strategic improvements.

- Ensuresproactive engagement and solution-driven approaches to drive strategicalignments with global customer needs.

- Developsand presents high-level strategies to mitigate risks to customer satisfaction,including the assessment of mitigation efforts and their impact on the group'sbroader objectives.

- Overseesthe strategic alignment of varied priorities and existing Oracle commitments,ensuring optimal coverage and response to customer needs with minimal risk toprograms.

CoreResponsibilities

Planning& Execution:

- Providesstrategic oversight on the management and execution of large-scale projects orinitiatives, monitoring timelines, deliverables, and budgets when applicable toensure success. Sets strategies for appropriately delegating work, settingpriorities, and aligning projects with business needs. Drives the strategicplanning process across teams, providing guidance on resources or timelines inanticipation of changes.

Collaboration& Partnership:

- Sets astrategic direction for collaborating with cross-functional teams to ensurealignment of expectations and strategic objectives. Drives a culture ofteamwork, empowering teams to build and maintain partnerships with businessleaders, stakeholders, and/or customers to contribute to organizationalsuccess. Promotes a culture of transparency and inclusivity where all voicesare valued and respected.

ProblemSolving:

- Developsand implements strategies for specialized, advanced problem-solving effortsacross the organization, serving as an escalation point for highly complexoperational and/or technical issues. Oversees teams leveraging innovativetechniques to address significant ambiguous issues, identify root causes, andprevent recurrence, reviewing solutions as needed.

ContinuousLearning:

- Championscontinuous learning to maintain cutting-edge skills and influenceorganizational best practices. Inspires teams to build and maintain expertisein relevant areas by proactively monitoring emerging trends, technologies, andindustry standards to help position the organization as an industry leader.Contributes to the organization's strategy for learning and development,influencing leadership to foster learning opportunities for the team.

ContinuousImprovement:

- Drives aculture of continuous improvement that sets a standard for efficient andeffective processes, protocols, and workflows across the organization. Overseeswork to implement large-scale approaches and methods for continued improvement,ensuring changes align with organizational goals. Sets the strategic direction,prioritizes, and approves the roadmap of improvement initiatives to maximizereturn on investments.

Performanceand Development:

- Drivesand ensures consistent application of performance management strategies,systems, processes, and guidelines across the organization. Creates anorganizational culture of career development that encourages proactivelyidentifying and pursuing career development opportunities and guiding leadersto support their team's growth. Drives consistency in the application of talentdevelopment procedures and socializes performance expectations across theorganization. Partners with HR and executive leadership to envision and executea talent management strategy, balancing budget and talent resources.

Qualifications

Minimum Job Qualifications
Education and/or Experience:
11 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery

OR

Bachelor's Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 7 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery

OR

Master's Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 5 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery

OR

Doctorate in Computer Scienc