This position reports to:ELSE Regional Manager Americas
Your role and responsibilities:As the Senior Director, Service Manager you will lead the Electrification Service team in the West US region, which comprises 18 states across five time zones. Additionally, you will manage a nationwide Digital Automation and Controls (DAC) Center of Excellence, with a team that is based in Sacramento, California. You will be responsible for P&L results with full accountability of running the day-to-day operations, integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.
This role is contributing to the Electrification Services Division in the United States.
You will be mainly accountable for:- Lead end-to-end service execution and operational performance across the West Region, including responsibility for the national Digital Automation & Controls Center of Excellence (DAC COE).
- Own full regional P&L performance, driving financial results, productivity, operational excellence, customer satisfaction, and continuous improvement initiatives.
- Direct multi-functional teams across manufacturing, assembly, project management, and field service to deliver high-quality service execution and consistent customer outcomes.
- Develop and execute regional and national services growth strategies in partnership with sales leadership and engineering teams, while building strong customer relationships and expanding service opportunities.
Qualifications for the role:- Bachelor's degree in business operations, electrical engineering, or similar is required
- 10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
- 5+ years of experience managing or supervising operations team(s)
- Strong background in managing P&L for multiple lines of business
- Ability to travel up to 20% of the time
What's in it for you:We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off- ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $163,500 and $261,600 annually and is eligible for a short-term incentive plan/annual bonus.
MyBenefitsABB.com
