Job Description:

About the Role

This is a newly formed sales role within a dedicated overlay team, purpose-built to accelerate growth for Uniphore Customer Service AI (CSAI) - our flagship suite of AI agents that transforms how enterprises deliver customer experiences at scale. This team operates alongside the existing field sales organization, with a focused mandate to drive pipeline, develop strategic accounts, and close enterprise deals specifically within the CSAI solution set. In addition to your overlay responsibilities, you will carry and own a direct book of business, running full-cycle deals independently from prospecting through close. This is a ground-floor opportunity to help build something new - ideal for a commercially driven sales leader who thrives at the intersection of enterprise relationships, consultative selling, and cutting-edge contact center AI.

Locations: Palo Alto, CA or New York City

What You'll Do
• Drive pipeline generation and enterprise deal closure for Uniphore Customer Service AI, including the Conversation Insights Agent, Real-time Guidance Agent, Communication Recording Agent, and Self-Service Agent.
• Partner with the existing field sales team in an overlay capacity, providing deep CSAI solution expertise to accelerate and close strategic opportunities.
• Own a direct territory and book of business, managing the full sales cycle independently - from prospecting and qualification through negotiation and close.
• Build deep, trusted relationships with senior stakeholders across the customer organization - including CX leaders, Contact Center Operations leaders, CIOs, and CDOs.
• Understand each customer's service delivery challenges, operational metrics, and AI readiness to position Uniphore CSAI as a measurable transformation lever.
• Collaborate cross-functionally with Sales Engineering, Customer Success, Product, and Executive Leadership to deliver tailored, outcome-focused solutions.
• Develop and manage multi-stakeholder account plans with clear paths to expansion across the Uniphore Customer Service AI product suite.
• Forecast accurately and maintain a healthy, well-qualified pipeline; provide regular reporting to sales leadership.
• Serve as a feedback loop to Product and Go-to-Market leadership, contributing field insights that influence Uniphore's CSAI roadmap and competitive positioning.
• Maintain expert-level knowledge of Uniphore Customer Service AI, the competitive CX landscape, and enterprise AI trends.
• Expect moderate domestic and international travel.

What You Bring
• 7+ years of experience in strategic or enterprise software sales, with a proven track record of closing and expanding large, complex accounts.
• Prior experience selling AI-powered contact center or customer service automation solutions (e.g., NICE, Verint, Genesys, Five9, Talkdesk, or similar).
• Experience selling into contact center, customer experience, conversational AI or CX technology markets (must have some CC AI knowledge)- familiarity with CCaaS, WEM, , or quality management solutions strongly preferred.
• Demonstrated success growing revenue and navigating multi-stakeholder buying cycles in Fortune 500 or large enterprise environments.
• Exceptional communication, executive presence, and negotiation skills - equally comfortable with a VP of Customer Experience and a CIO.
• Consultative, value-based selling approach with the ability to connect AI capabilities to measurable CX and operational outcomes.
• Strong business acumen and ability to translate technical concepts into business value for non-technical audiences.
• Comfort working in an overlay model - collaborating with field AEs while also independently owning and closing direct deals.
• Experience managing complex, multi-threaded sales cycles involving cross-functional teams and extended sales motions (6-12 months).
• Bachelor's degree or equivalent professional experience.

Bonus Points
• Familiarity with real-time agent guidance, conversation intelligence, or AI-powered self-service technologies.
• Experience partnering with GSIs (e.g., KPMG, Cognizant) or CCaaS platforms to co-sell or layer in AI solutions.

Hiring Range: $321,400 - $400,000 OTE (50% base salary / 50% variable compensation). Actual compensation will be determined based on factors including skills, experience, qualifications, and location.

Benefits:

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:
USA - CA - Palo Alto, USA - NY - New York